DHL Express Service Point Richmond

Reviews

• AO

  AMIR OSKOEI

  2 days ago
  1.0
  they are the worst never answer corretly not open Saturday I cant stay home all day waiting for them. delivery is between 0 to 23 very stupid
• RN

  Reece Newbury

  6 days ago
  5.0
  Stopped by this morning to collect a parcel that wasn’t scheduled to be delivered until tomorrow, but I required this parcel for a family emergency. The gentleman behind the counter this AM was very understanding and extremely helpful and managed to secure the parcel despite a busy office so I could continue with my travel plans. Thank you so much for the help, excellent service.
• TK

  Tasneem Khorakiwala

  Mar 25, 2026
  5.0
  Excellent service Ronan
• NH

  Nicole Hemingway

  Mar 5, 2026
  5.0
  The few times I have had to do returns through DHL it has been at this location and I have always had a great experience here. The staff are very helpful and kind. They have gone above and beyond in my opinion to make things easy. Alan is a very patient person and I felt compelled to leave a review today because of him.
• BB

  BrianHA1

  Mar 2, 2026
  1.0
  My experience has turned in to a complete joke. I am now having to fill out a third pro-forma invoice with a detailed description of a pre-used wrist watch I purchased from an overseas vendor. Its a damn wrist watch. A full twelve days after the package arrived in Richmond, British Columbia, the package was still not delivered to me. As it turned out, my package was held hostage by this unbelievably inept company for a full 12 days. All that DHL Richmond BC had to do was submit a document called "In Bond" to the Canada Border Services office just two doors down the road from the DHL office, pay the customs dues and deliver the package to me in the timely manner in which it was supposed to be delivered to me. Instead, DHL dragged on this process with one document portal after another and Powers of attorneys and an endless string of emails telling me the documents were incomplete. I made the one hour drive from Abbotsford, BC to Richmond and spoke to the Customs people and had my dues paid in under 15 minutes and then drove two doors down to the DHL office and collected my package. The unbelievable ineptitude of DHL and their Richmond BC personnel defy words to adequately explain. If at all possible, please by all means avoid using DHL for your shipping requirements.

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