Bell

4.5
207 reviews

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell
3055 Massey Dr, Prince George, BC
V2N2S9, Canada

Hours

Reviews

4.5
207 reviews
5 stars
172
4 stars
11
3 stars
4
2 stars
3
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the helpfulness and friendliness of staff, particularly highlighting representatives like Anjali, Rahul, and Patricia for their exceptional service.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly with specific representatives like Nic, indicating inconsistency in service quality.

Product Knowledge

Staff demonstrated strong product knowledge, helping customers find suitable plans and devices, which contributed to positive experiences.

Efficiency

Customers appreciated the quick and efficient service provided by staff, making the process of setting up new phones and plans seamless.

Follow-Up Support

Several reviews noted that staff went above and beyond to assist customers even after the initial sale, providing ongoing support and assistance.
  • BH
    Bonnie Hicken
    1 day ago
    5.0
    We dealt with Patricia today and she was fantastic. She’s understanding , knowledgeable and efficient in helping us with straightening up a mess. A fantastic young lady
  • JJ
    James
    1 day ago
    5.0
    Amazing customer service from Patricia at the pine center location. What a pleasure
  • SM
    Stacey Mc
    4 days ago
    5.0
    Anjali was amazing helping us today
  • BH
    Ben Hill
    Nov 13, 2025
    5.0
    Service was excellent! Anjali was a great help! Highly recommend coming to see her if you need a new phone!!
  • PZ
    Paige Zajaczkowski
    Oct 14, 2025
    1.0
    Went in to renew our phone contract and the customer service was terrible!! Fellow named Nick helped us, we were looking to price out a couple different options and he was very rude. We went into the store to speak with a representative and get it all figured out that day but instead he told us there is nothing he can do for us and it is all done over the phone, he couldn't even give us a price options to see which would work out better. He said they only offer one plan and it would "be like $150 a month". Left that day feeling very frustrated and not happy. Decided we did not feel like dealing with the stress of numbers at that point as everything is just so expensive these days! Came back to the mall today dreading going to Bell to finally deal with the phones and decided to see what Rogers pricing looks like, they were very helpful and made us feel way more welcome than Bell ever did! New phones all set up within an hour with Rogers now! :)

Frequently Asked Questions About Bell

What products and services does Bell offer at the Pine Centre Mall location?

Bell at Pine Centre Mall offers smartphones, tablets, mobile internet devices, satellite and Fibe TV services, home phone, internet service, and a range of rate plans and accessories.

What are the operating hours of Bell at Pine Centre Mall?

Bell at Pine Centre Mall is open Monday to Wednesday and Saturday from 10 AM to 6 PM, Thursday and Friday from 10 AM to 8 PM, and Sunday from 11 AM to 5 PM.