Business Details
About
Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.
Location
Hours
Reviews
4.7
207 reviews
5 stars
183
4 stars
7
3 stars3
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional customer service, highlighting their patience, knowledge, and willingness to help.
Staff Knowledge
Many reviews noted the staff's expertise in phone plans and technology, with specific mentions of employees like Misha, Owen, and Cassandra for their thorough explanations and assistance.
Efficiency
Customers appreciated the quick and efficient service provided by staff, making the process of upgrading or switching phones seamless.
Friendly Atmosphere
The store was described as welcoming and friendly, with multiple customers mentioning the pleasant demeanor of the staff.
Problem Resolution
Several reviews highlighted the staff's ability to resolve issues effectively, with specific examples of employees going above and beyond to assist customers.
- LKLynds K4 days ago1.0Black Friday 3 years ago Kieran did our contract for 3 phones supposed to be on a family plan to save fees. What we thought was a simple transaction has turned into the most time wasting task. Apparently the owner on account isn’t the actual account holder even though taking our credit card payments monthly. We have spent hours trying to sort this out. Been into Woodgrove Bell many times and the store level can’t fix it. Told to wait 6 months for a no fee correction that didn’t happen. We are now having to deal again over the phone with Bell (3rd time) hoping they can fix.. and now they want to charge us $50 for putting the account into the name it was supposed to be in 3 years ago. With all 3 family together to speak with. 2 family members left Bell (after 9 years) at the 2 year contract end, the one that can’t be removed has been paying. $50 month extra as can’t move away until resolved.
- MSMeghan ShannonNov 13, 20255.0We had such a fantastic experience thanks entirely to the incredible team, more specifically Kyle and Brendan. Kyle made the entire process seamless from start to finish, helping us choose the right device, walking us through the billing in a way that actually made sense, and keeping everything efficient and stress-free. His patience, knowledge, and easygoing personality turned what could have been a tedious errand into something genuinely enjoyable. Brendan added to the experience as well. His friendly conversation, helpful tips, and great local insights made the store feel welcoming the moment we walked in. He created an atmosphere that was relaxed, fun, and genuinely customer-focused. Huge thanks to Kyle and Brendan for turning a simple visit into such a positive experience. Highly recommend this team!
- DMDaniel MathewsonNov 13, 20255.0Cassandra is an exceedingly capable professional in communication and customer services. Outstanding!
- AJAndrew Jones-MurrellNov 6, 20255.0I dealt with Kyle at the Bell store, he was very patience with me, after having a frustrating time with Telus.
- BHBen HilberOct 2, 20255.0Owen is a gentleman and a scholar, man got me hooked up with a new phone. He was so knowledgeable about all things phones & bell and was happy to answer my million questions. I seriously suggest coming into the store and asking for Owen!!!!’
Frequently Asked Questions About Bell
What services and products does the Bell store at Woodgrove Centre offer?
The Bell store offers personal and business communications services including Bell Mobility, Bell Satellite TV, Bell Internet, Bell Home Phone, Bell Total Connect, and Bell Fibe TV. They also provide smartphones, tablets, connected devices, and accessories on Canada's best network.
Where is the Bell store located in Nanaimo?
The Bell store is located at 6631 Island Hwy N, Level 1-127, Woodgrove Centre, Nanaimo, BC, V9T4T7, Canada.
What are the store hours for Bell at Woodgrove Centre?
The Bell store is open Monday, Tuesday, Wednesday, and Saturday from 10:00 to 18:00; Thursday and Friday from 10:00 to 20:00; and Sunday from 11:00 to 17:00. On November 28, 2025, it will be open from 09:00 to 20:00.
What payment options are accepted at the Bell Woodgrove Centre store?
The store accepts American Express, Cash, Check, Mastercard, and Visa.
How can I contact the Bell store at Woodgrove Centre?
You can reach the Bell store by phone at +1 250-390-2437 or visit their website at http://storelocator.bell.ca/bellca/en/BC/Nanaimo/Bell-Woodgrove-Centre/BC760.
What brands are available at the Bell store within Woodgrove Centre?
The store offers products and services under brands such as Bell Mobility, Bell Satellite TV, Bell Internet, Bell Home Phone, Bell Total Connect, and Bell Fibe TV.
What are some nearby food and dining options near the Bell store at Woodgrove Centre?
Nearby dining options include Two Sparrows Cupcakes and Coffee Bar for bakery and coffee, A&W Canada for burgers and fast food, Chachi's Woodgrove and Manchu Wok for fast casual dining, Taco Time Nanaimo Woodgrove for Mexican food, and Booster Juice for smoothies and juices.
Can I visit entertainment spots after shopping at Bell Woodgrove Centre?
Yes, for entertainment nearby, you can visit the Avalon Cinema Center or Landmark Cinemas Nanaimo for a movie experience.
Are there nearby stores for clothing and fashion near the Bell store at Woodgrove Centre?
Yes, nearby clothing and fashion stores include Warehouse One Nanaimo, La Vie en Rose, George Richards Big & Tall Menswear, West 49, Old Navy, Suzy Shier, and Tip Top.