FedEx Ship Centre

3.2
161 reviews
FedEx airplanes

About

Shipping ServiceMailing ServicePackaging Supply Store
Visit FedEx Ship Center in Kelowna, BC when you need packing supplies, boxes, FedEx Express and FedEx Ground shipping services. You can also have your FedEx Express shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx Ground offers cost-effective ground shipping with guaranteed transit times. With FedEx Ground, you'll get industry-leading ground shipping services that are faster to more locations than UPS Ground.

Location

FedEx Ship Centre
6191 Airport Way, Kelowna, BC
V1V1S1, Canada

Hours

Reviews

3.2
161 reviews
5 stars
72
4 stars
15
3 stars
3
2 stars
9
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of the staff, particularly at the airport office.

Delivery Issues

Numerous complaints were made about missed deliveries, incorrect addresses, and packages being returned without proper notification.

Mixed Experiences

While some customers reported excellent service, others expressed frustration with the inconsistency and unreliability of deliveries.

Accessibility

Customers found it difficult to reach customer service for assistance, often being directed to automated systems without resolution.

Positive Staff Interactions

Several reviews highlighted individual staff members who provided exceptional service, contrasting with negative experiences with the delivery process.
  • SJ
    Sam Johnston
    Nov 6, 2025
    5.0
    Monica was absolutely fantastic with helping out on paperwork for my shipping! Very friendly and great service..tyvm!
  • GB
    Gurkirat Bhullar
    Oct 30, 2025
    5.0
    The white lady at courier facility was extremely helpful, polite and professional, sorry i dont know her name but she was very kind and professional. Thank you for your help
  • BL
    Braden Lanz
    Oct 28, 2025
    1.0
    “you weren’t home but you’re not allowed to come pick it up so we’re sending it back”
  • DD
    Daniel
    Oct 21, 2025
    5.0
    I've had mixed results with receiving deliveries, but I've always had excellent service in person at the airport office.
  • JS
    JORDAN SMITH
    Oct 14, 2025
    1.0
    I was home both times they attempted to deliver. 1st time they came, no one called or buzzed my apartment so they said the delivery could not be completed. 2nd time they attempted delivery they said the address was incorrect. They even called me to verify the address to make sure there was an apartment to deliver to. I have stayed home both times waiting for the delivery to no avail. Extremely frustrated. They also said on the customer service that they can’t do much because the driver can’t talk on the phone while he is driving so he won’t be able to contact me when he arrives.

Frequently Asked Questions About FedEx Ship Centre

What services does FedEx Ship Centre in Kelowna offer?

FedEx Ship Centre in Kelowna offers packing supplies, FedEx Express and Ground shipping services, freight services, and scheduling for residential delivery with FedEx Delivery Manager.

What are the operating hours for FedEx Ship Centre in Kelowna?

The FedEx Ship Centre is open Monday to Friday from 8:30 AM to 5:30 PM and is closed on weekends.