Customer Service
The majority of reviews praised the staff for being helpful, professional, and attentive, with specific mentions of employees like Herb, Shawn, and Abtin going above and beyond to assist customers.
Positive Experiences
Many customers reported smooth and enjoyable experiences when upgrading their phones or setting up new plans, highlighting the efficiency and friendliness of the staff.
Negative Incidents
A few reviews mentioned poor service from specific employees, particularly Armin, who was described as unhelpful and dismissive, leading to a negative perception of the store.
Knowledge and Support
Customers appreciated the staff's knowledge and ability to explain plans and options clearly, contributing to a better understanding of services.