FedEx Ship Centre

Reviews

• SJ

  Steven Joyner

  3 days ago
  1.0
  Package bought from bestbuy shows up early to FedEx they then ship it out and 5 days later claim it is delayed due to weather (no bad weather across all of canada during this time) I call them and asked if I could get an update after a week of the status claiming weather delays...meanwhile sunny weather across canda not a single issue. So they hang up on me. I contact Bestbuy open a claims case and reach back to Fedex showing them the claims file is in progress. They then tell me it will be delivered the very next day, which is today. It left Burnaby at 715 AM and claimed to be here at 9:10am - 1:10pm and it still has not arrived. This is FedEx, they are pathetic in execution and transparency.
• RT

  Redmond Tran

  5 days ago
  5.0
  There was a Vietnamese male worker at the front desk on Tuesday April 7 around 2:30pm. I was there to pickup a package, and one of the other employees did not know there was a second box. The vietnamese person was sure of it, and I got my second box which I was not expecting. Great service
• AL

  Alex Lui

  Mar 28, 2026
  1.0
  Came all the way across the bridge to beat the Saturday afternoon traffic to pick up a pkg per the instruction on the door tag only to find out the package was not eligible for pick up because it is “special” and only option was to redeliver. Then can anyone tell me why FedEx tick the pick up option on the tag?? Why don’t you tick the redelivery will be made next day?? I don’t understand, it is not that hard of a job is it? A perfect Saturday afternoon was wasted. Great job guys.
• AU

  Ali U

  Mar 14, 2026
  1.0
  First of all, the customer service was terrible. The delivery person didn’t attempt the delivery; instead, they left the package at a location 6.7km away from my address. While everyone has days where they might dislike their job, that is no excuse for failing to perform it correctly. Furthermore, speaking and laughing in a different language in front of a customer is neither professional nor polite.
• SG

  Solmaz Ghasemian

  Mar 6, 2026
  1.0
  Delivery service is extremely disappointing. Why would the driver take the package back instead of leaving it at the address? It was a large, heavy box for a kitchen island, and there was no way for someone to carry it from another location. Instead of leaving it at the delivery address, the package was taken to a store that is not even open after 5 PM on Saturday. This makes it very inconvenient for customers. This kind of service is very frustrating and unacceptable. I would rate this delivery experience zero stars.

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