About
Telecommunications Service ProviderCell Phone StoreCell Phone Repair Shop
Location
Hours
Reviews
4.8
430 reviews
5 stars
391
4 stars
13
3 stars4
2 stars2
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Most customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting specific employees like Harry, Khushboo, and Ravisha for their exceptional service.
Staff Professionalism
While many reviews commended staff professionalism, there were notable complaints about some employees being rude or dismissive, particularly regarding Ravisha's service.
Product Knowledge
Customers appreciated the staff's ability to explain plans and products clearly, helping them make informed decisions.
Efficiency
Several reviews mentioned quick and efficient service, with staff helping customers resolve issues and complete transactions smoothly.
Mixed Experiences
Despite many positive reviews, some customers reported negative experiences, particularly with specific staff members, indicating inconsistency in service quality.
- ZVZAINAB VOHRA1 day ago5.0We had a great experience at Virgin. Tanya was extremely helpful, and we highly recommend her.
- TGTerri-Lynn G2 days ago5.0Tanya was absolutely amazing! It could have been a disaster experience. However, she saved the day & my sanity. Bell (Tanya) just earned my customer loyalty & it is not easily earned, especially in our crazy competitive world.
- ETEriko TomitaNov 15, 20255.0Ravisha and Tanya are super helpful at the store. I was originally only looking for a unlocked phone, but I ended up getting the best phone with the best price! If you are not sure what you want, just come visit them:) They'll make you 100% happy!
- MMMannyNov 15, 20255.0Ravisha was very helpful with helping me figuring out the best plan' help find solutions to test if my phone is compatible. Thanks a lot for the help! Highly recommend!
- GBGabriel BalbontinNov 13, 20251.0Khushboo was very rude and dismissive. Shouldn't be working in customer service if you dont wanna help customers with basic questions.
Frequently Asked Questions About Virgin Plus
What are the operating hours of Virgin Plus at Metropolis at Metrotown?
Virgin Plus at Metropolis at Metrotown is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is Virgin Plus located in Burnaby?
Virgin Plus is located at 4700 Kingsway, Level 2-2240, Metropolis at Metrotown, Burnaby, BC, V5H4M1, Canada.
What type of services does Virgin Plus offer?
Virgin Plus offers telecommunications services, cell phone sales, and cell phone repair services.
How can I contact Virgin Plus at Metropolis at Metrotown?
You can call Virgin Plus at +1 604-456-0449 for inquiries.
Is Virgin Plus currently open or closed?
Virgin Plus is currently open and operating as usual.
What nearby shopping options are available around Virgin Plus?
Nearby shopping options include Shop Makers Metrotown for flowers and gifts, Champs Sports for shoes and sporting goods, and jewelry stores like Blue Ruby Jewellery and Lugaro.
Are there any nearby food options near Virgin Plus?
Yes, nearby food options include Nando's Metrotown for Portuguese and fast food, TruStone Financial café and smoothie bar, and Yogen Fruz for frozen yogurt and ice cream.
What transportation options are near Virgin Plus?
Virgin Plus is conveniently close to the Metrotown Bus Loop, providing easy access via bus transit services.
Can I find other telecommunications stores near Virgin Plus?
Yes, Virgin Mobile Canada and Glentel Inc are telecommunications and mobile phone stores located near Virgin Plus at Metropolis at Metrotown.
Are there professional services near Virgin Plus that customers might find useful?
Nearby professional services include Sun Life Financial for financial advising, Delicate Living Immigration and Relocation Services, and accounting firms like Achieve CPAs LLP and Mecklai Tax and Accounting.