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Bell - CLOSED

4.8
(183 reviews)

Business Details

4700 Kingsway, Burnaby, BC
V5H4M1, Canada
(604) 434-6522

About

Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair ShopBell Canada
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.

Location

Bell - CLOSED
4700 Kingsway, Burnaby, BC
V5H4M1, Canada

Reviews

4.8
183 reviews
5 stars
172
4 stars
1
3 stars
1
2 stars
0
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Brittany, Saurabh, and Ali.

Mixed Experiences

While many reviews highlighted excellent service, there were notable complaints about rude and unprofessional behavior from some staff members, leading to negative experiences.

Professionalism

Several customers appreciated the professionalism and patience of the staff, particularly in explaining plans and assisting with phone setups.

Store Environment

The store was described as a preferable location for service compared to other Bell dealers, with a focus on the positive atmosphere created by the staff.
  • TL
    Tr La
    Jan 26, 2026
    5.0
    Brittany was extremely helpful.
  • RS
    robert schinnour
    Jan 16, 2026
    5.0
    Great service
  • MS
    Mohsen Shourcheh
    Jan 10, 2026
    5.0
    I had a great experience at the Bell store in Metrotown. The staff were professional, patient, and genuinely helpful from start to finish. Special thanks to Sahurabh, who went above and beyond to help me choose the right plan and set up my new Apple Watch. He explained everything clearly, answered all my questions, and made the whole process smooth and stress-free.
  • MK
    Mallhar Khakharia
    Dec 27, 2025
    5.0
    Brittany was super helpful. Very straightforward in terms of the plan benefits and advantage of porting over. Happy with her quickness in getting two of lines ported over with ease. Would always come back because of her approach and service! :)
  • RK
    Rayhaan Khan
    Dec 26, 2025
    1.0
    Horrible experience at this store, my father who's a senior came into the store first and was asking if he can change his plan which he was paying over $130 a month plus he's paying my mother's which is another 130 so $260 a month and it has only the basics with under 30gb... I think it was the manager who said he couldn't get a cheaper plan and was saying that he has a "really good plan & there's nothing better" this is when I came into the store and overheard her talking and I ask them why? I asked is my dad on a payment plan for any of the phones he has and they said no, I asked if hes on any contract and they said no, I asked if they have any other plans that are cheaper and the manager said no. She kept saying that he can't switch plans and that there are no better plans... UNLESS HE BUYS A PHONE FROM THEM & SIGNS A CONTRACT!!How is that possible? Shame on you for trying to take advantage of a senior citizen.

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