United States Postal Service

2.7
288 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1501 S Cherrybell Stra to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1501 S Cherrybell Stra, Tucson, AZ
85726, United States

Hours

Reviews

2.7
288 reviews
5 stars
106
4 stars
16
3 stars
8
2 stars
10
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly in the passport office.

Efficiency

Several reviews mention long wait times and poor organization, especially regarding passport processing, leading to frustration among customers.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, many others reported negative experiences with staff attitudes.

Communication Issues

Customers expressed frustration over a lack of clear communication regarding policies, wait times, and appointment procedures.

Overall Experience

The overall sentiment is mixed, with some customers having positive experiences while many others report dissatisfaction and recommend avoiding this location.
  • BM
    Bianca Marcellino
    Oct 20, 2025
    1.0
    TERRIBLE SERVICE WITH USPS CLAIM. WORSE PROCESS AND INCANT REACH ANYONE AND O HAVNT BEEN REFUNDED
  • LA
    Leidaly Andrade
    Oct 4, 2025
    5.0
    fui porque tenía una cita para sacar mi pasaporte por primera vez, el proceso fue súper rápido y todos los empleados fueron muy amables.
  • HH
    HENTHORNE
    Oct 3, 2025
    5.0
    WOW.... Possibly the most friendly and helpful staff of any post office I've ever been into. Go Lyndi
  • LL
    Lain
    Sep 29, 2025
    5.0
    I had an appointment for a passport and was sort of nervous that I wouldn’t have all the right things and have had sooo many negative experiences at post offices but coming here was lovely. All of the people were so friendly and helpful and the process was a breeze. Very glad that I came here.
  • DW
    Dont Worry
    Sep 2, 2025
    1.0
    Just go to the one in South Tucson. Everyone in here is a sloth. You’ll wait an hour at least

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.