United States Postal Service

2.7
289 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1501 S Cherrybell Stra to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1501 S Cherrybell Stra, Tucson, AZ
85726, United States

Hours

Reviews

2.7
289 reviews
5 stars
107
4 stars
16
3 stars
8
2 stars
10
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, with some praising helpfulness and friendliness, while others report rudeness and unprofessional behavior.

Efficiency

Several customers noted quick service and efficient processes, particularly for passport applications, but many also reported long wait times and disorganization.

Communication Issues

Customers expressed frustration over a lack of clear communication regarding policies, such as walk-in appointments and service hours.

Package Handling

There are numerous complaints about lost or damaged packages, indicating significant issues with package handling and tracking.
  • AK
    Anna K
    Dec 18, 2025
    1.0
    No bathroom for customers. Workers professional but authoritative. Costs an absolute fortune to send parcels. You also have to do lots of customs paperwork to send anything overseas. Seems like relatively quick delivery.
  • OB
    Olga Barrios
    Nov 26, 2025
    5.0
    I don't understand why the reviews are so low. We had an appointment at 2:15, they helped us at 2:17 and we were out of there by 2:40. Kian was super nice and the process was smooth.
  • BM
    Bianca Marcellino
    Oct 20, 2025
    1.0
    TERRIBLE SERVICE WITH USPS CLAIM. WORSE PROCESS AND INCANT REACH ANYONE AND O HAVNT BEEN REFUNDED
  • LA
    Leidaly Andrade
    Oct 4, 2025
    5.0
    fui porque tenía una cita para sacar mi pasaporte por primera vez, el proceso fue súper rápido y todos los empleados fueron muy amables.
  • HH
    HENTHORNE
    Oct 3, 2025
    5.0
    WOW.... Possibly the most friendly and helpful staff of any post office I've ever been into. Go Lyndi

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.