United States Postal Service

2.6
127 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 11900 N La Canada Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11900 N La Canada Dr, Tucson, AZ
85737, United States

Hours

Reviews

2.6
127 reviews
5 stars
39
4 stars
8
3 stars
9
2 stars
8
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about packages not being delivered correctly or on time, with many customers expressing frustration over misdelivered mail.

Long Wait Times

Many customers reported long wait times both in-store and on the phone, leading to dissatisfaction with service efficiency.

Management Problems

Several reviews indicate a need for better management and organization at the post office, with calls for leadership changes due to ongoing issues.

Mixed Experiences

While some customers have had positive experiences, many others report consistent problems, suggesting a lack of reliability at this location.
  • JD
    Jo D.
    Sep 24, 2025
    1.0
    Horrible service brought package in as instructed for return to sender left it with clerk, today the package was mailed to my mailbox! So incompetent this is not the first time they couldn’t figure out how to do something
  • ES
    Eva Smid
    Aug 20, 2025
    5.0
    I had a great experience today early a.m. Everyone was welcoming, friendly, and immediately available to help. I was helped out within 10 mins. I was very skeptical after I read the rating but honestly the whole experience was surprisingly really pleasant.
  • DB
    Dan Brown (Dan Brown)
    Jun 4, 2025
    5.0
    The supervisor here (sorry i forget his name) has been very helpful with getting things delivered under strange circumstances. I appreciate it a lot and found the service here to be great
  • SS
    SantaFeRoute
    Nov 21, 2022
    5.0
    Had a very fragile package delivered today. Arrived in perfect condition! Greatly appreciate the care. JB
  • AA
    Anthony
    Jul 14, 2022
    5.0
    No lines when I visited around 1pm. 2 self serve kiosks and 3 employees ready to help. I had some questions about USPS mailing standards and they were extremely patient and very friendly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.