United States Postal Service

2.6
133 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11900 N La Canada Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11900 N La Canada Dr, Tucson, AZ
85737, United States

Hours

Reviews

2.6
133 reviews
5 stars
40
4 stars
8
3 stars
9
2 stars
8
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to a negative experience.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with some customers not receiving their items at all.

Wait Times

Customers experienced long wait times both in-store and on the phone, often leading to frustration.

Mixed Experiences

While some customers had positive interactions with specific staff members, overall sentiment leans towards dissatisfaction.
  • CF
    Carlos Figueroa
    Jan 3, 2026
    1.0
    During my visit to the Oro Valley Post Office, me and your German wife felt unwelcome and treated as an inconvenience by the entire staff. The interaction was particularly negative with an employee named Kerri, who came across as combative, dismissive, and condescending throughout the entire transaction. The most disturbing part, was when the USPS customer satisfaction survey appeared on the point-of-sale screen: Kerri rushed to select a positive (green happy face) rating for herself. This is bold face cheating and manipulation of the survey system. This raised serious concerns for me about potential other unethical practices at this location. As a result of this highly negative and shocking experience, I have decided never to return to this post office. This encounter left me with a strong sense of poor customer service and eroded trust in the location's integrity. I would give this location zero stars if google allowed it.
  • BR
    Barbara Wilson, Tierra Antigua Realty
    Dec 19, 2025
    5.0
    The staff at this post office are very nice and helpful. I was shocked to see some of the reviews. There is volume that goes through this post office, especially at Christmas, but the wait isn’t bad and the staff remain upbeat. Thank you 🙏🏼
  • MM
    Michael Martin
    Dec 15, 2025
    1.0
    They moved my mailbox without telling me; I call to find out what’s going on and was hung up on twice in a row after waiting on hold for nearly 2 minutes. I don’t feel valued as a customer.
  • JE
    Jesse Echevarria
    Dec 13, 2025
    1.0
    My mail is constantly missing or in other neighbors mail boxes. Conveniently nobody has an answer for it. Not even taking the time to check before throwing it into the mail boxes.
  • MW
    Mick Wedley
    Dec 8, 2025
    1.0
    Always lines out the door, thats if you’re lucky enough to find a parking spot

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.