United States Postal Service

2.5
239 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7959 N Thornydale Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7959 N Thornydale Rd, Tucson, AZ
85741, United States

Hours

Reviews

2.5
239 reviews
5 stars
74
4 stars
15
3 stars
3
2 stars
14
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and lack of responsiveness to inquiries.

Delivery Issues

Frequent complaints about lost or misdelivered packages, as well as delays in mail delivery.

Staff Efficiency

Customers noted that the staff often appeared slow and inefficient, leading to long wait times.

Mixed Experiences

While some customers praised individual staff members for their friendliness and helpfulness, overall experiences varied widely.

Communication Problems

Numerous reviews highlighted difficulties in reaching the post office by phone and poor communication regarding package status.
  • JS
    Janine Spencer-Glasson
    Jan 4, 2026
    1.0
    We have not been getting our important mail. People are getting their mail to us marked ”moved, no forwarding address.” We filled out a change of address to the Tucson address in mid-October. We have been to speak to employees at the Thornydale PO twice now. They take notes and one said he would call us back when the computers were back up - but we got no call. This is ridiculous and it’s costing us money. We haven’t gotten our ordered our auto tags 3 times but have not received them. We did not get the letter from the new HOA management team saying where to send our dues. Who knows what else is missing! This is for an address on Camino Hornos, Tucson 85742.
  • SH
    Salvador Hernandez
    Oct 31, 2025
    5.0
    Both gentlemen working on Halloween at 3:30 PM we’re amazing great customer service super helpful and very friendly.Both were Starwars characters !
  • MF
    Moon lover Flores
    Oct 1, 2025
    5.0
    Always a plesent experience.
  • DM
    D M
    Sep 6, 2025
    5.0
    Postal services can be found here
  • DC
    Demi Conesa
    May 18, 2021
    1.0
    Today really put the icing on the cake today, my package was delivered Saturday and the mail carrier mixed up 4 OTHER packages in my neighborhood don’t know where my package is the post office doesn’t know. I’ve been living at my residence for over 13 years this is the first time this has happened. I’m over it. I really don’t want to use the post office for anything anymore. You can’t talk to a real person over the phone it’s absolutely ridiculous

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.