United States Postal Service

1.7
214 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4700 W Valencia Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4700 W Valencia Rd, Tucson, AZ
85757, United States

Hours

Reviews

1.7
214 reviews
5 stars
27
4 stars
7
3 stars
9
2 stars
12
1 star
159

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with package deliveries, including packages marked as delivered but not received, and frequent misdeliveries.

Customer Service

Feedback on staff interactions was mixed; while some customers found employees friendly, many reported rudeness and unhelpfulness.

Facility Limitations

The post office is criticized for being too small, leading to long lines and inadequate service during busy times.

Communication Problems

Customers expressed frustration over the lack of communication, including unanswered phone calls and unfulfilled promises to follow up on issues.

Overall Satisfaction

The overall sentiment is largely negative, with many customers expressing a desire to avoid this location in favor of other shipping services.
  • CK
    Caroll Kern
    Nov 7, 2025
    1.0
    I’ve been using the USPS for 10 years to mail things I sell online, and I ended up at this location randomly because it was near a job site. This is the absolute worst post office I have ever been to. The clerk was rude, they had no packing supplies, and the it’s like 100 degrees in the waiting area. The entire experience was so taxing.
  • MP
    Melissa Petrush
    Oct 20, 2025
    1.0
    UPDATE UPDATE Don't buy anything and have it shipped to this post office on valencia. I'm out $115.00 bc someone wanted my package more than me. Box label was ripped and made to where it can be replaced. You can plainly see it wasn't a gallon of fly spray and 2 fly masks. The FBI was notified and a call from me for federal mail theft. If I were you don't trust these people and this facility. Update: after asking them to search for the package, they gave it 24 hours and sent an email saying it was delivered and blocked all communication pertaining to my package. I contacted the news and was hoping to blow the whistle on these people and the fraud that this company allows, still waiting for the FBI investigation and the news to get ahold of me. At the end of the day, these are people who where given a badge and a pass to steal without consequences. They put their pants on the same way we all do. The morals of these humans are disgusting.
  • MF
    Media De Facto
    Oct 17, 2025
    1.0
    They accept packages they can't deliver, so you have to pick them up. I.e the delivery service that doesn't do what it supposed to do.
  • AG
    Abby Gonzalez
    Oct 3, 2025
    4.0
    The post office is small and some times there is a line outside. Every time I go there the staff do their best to provide whatever service I need
  • KM
    Katrina Marcotte
    Sep 23, 2025
    4.0
    I am giving this post office a four-star because I have had nothing but the best service. I have been going for the past few years and the employees that are at the front are so friendly. And if I have something too heavy to put in my truck they will help me out. Now as far as the mailman and the mail person that I have for our area is not the best but not the worst.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.