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The UPS Store

2.9
(154 reviews)

Business Details

31 N 6th Ave, Tucson, AZ
85701, United States
(520) 347-3508
https://locations.theupsstore.com/az/tucson/31-n-6th-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6850 in Tucson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Downtown Tucson.

Details

  • DeliveryNot available

Location

The UPS Store
31 N 6th Ave, Tucson, AZ
85701, United States

Hours

Reviews

2.9
154 reviews
5 stars
67
4 stars
4
3 stars
3
2 stars
5
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, particularly the owner, leading to a negative customer experience.

Staff Friendliness

While some customers praised specific employees for their helpfulness and friendliness, many others reported a lack of warmth and professionalism from the staff.

Service Issues

Customers frequently encountered problems with service, including refusal to provide receipts, inadequate assistance with returns, and unhelpful responses to inquiries.

Store Environment

Several reviews mentioned unpleasant odors in the store and issues with cleanliness, detracting from the overall customer experience.

Mixed Experiences

Some customers reported positive experiences, particularly with specific staff members, indicating that service quality may vary significantly depending on the employee present.
  • TH
    Tom Heath
    4 days ago
    5.0
    I use this location regularly and always find helpful staff. The owner is often there and takes great care in packaging and shipping items. Plus it's great to come in and be greeted by the store Mascot- Pilar the fabulous pup!!!
  • MM
    Melissa Martin
    Feb 23, 2026
    5.0
    Both employees human and Pilar Garcia the I say ruff queen made my experience delightful. I left w confidence that my precious crystal bowls would be packed w care and arrive unharmed. The best visit ever to a ups store
  • JG
    Josh Griffin
    Jan 31, 2026
    1.0
    I don’t think I’ve ever been treated with such rude and dismissive service. I will not return here in the future. Other locations have been so much more helpful and inviting.
  • KG
    Kate Greenwood
    Jan 29, 2026
    5.0
    Merry and her team are always a pleasure! Fast, friendly, and fun. My workplace has been using this location for our business needs for years and have always appreciated the level of service we receive here. Stopping by the store and seeing Pilar is a highlight of my day :) Thank you for all that you do!
  • JJ
    Jason Jensen
    Jan 29, 2026
    1.0
    Worst customer service on the planet. All I did was ask for receipt for a drop off oh no. So when I took tried to take a picture of me dropping off the product and she voided out the the Amazon delivery or return. So now I have a return but nowhere to take it to. What a joke

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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