The UPS Store

3.6
151 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0196 in Tucson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Safeway Shopping Center At Prince And Campbell.

Details

  • DeliveryNot available

Location

The UPS Store
3661 N Campbell Ave, Tucson, AZ
85719, United States

Hours

Reviews

3.6
151 reviews
5 stars
92
4 stars
3
3 stars
3
2 stars
4
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Ryan, Damian, and Alexis for their outstanding service.

Pricing Issues

Several reviews expressed dissatisfaction with unexpected charges for services like label printing and packaging, leading to frustration among customers.

Mixed Experiences

While many customers reported positive interactions, there were notable complaints about rude staff and poor service, indicating inconsistency in customer experiences.

Cleanliness and Environment

The store was generally described as clean and welcoming, with a positive atmosphere, although some reviews mentioned unpleasant odors.

Communication Problems

Customers highlighted issues with communication regarding shipping timelines and service availability, suggesting a need for clearer information from staff.
  • RR
    Remztheninja
    2 days ago
    5.0
    The moment that I stepped in, I was greeted, I let them know what I needed to send and shipped, and they immediately helped me in the easiest way possible. Everything was seamless. Damian was on it and super helpful. He was knowledgeable and very transparent about pricing and shipping dates. This location is out of the way but i definitely would come back for any of my shipping needs.
  • JS
    Jerry Saxer
    Nov 10, 2025
    5.0
    Super fast service. Efficient use of customer data history to expedite to and from shipping destinations. Shipping label generated using customer's previous shipping data. Only phone number required from customer to locate previous shipping history. Excellent, highly efficient software expedites entire shipping process for optimum speed for the customer! 🙂👍
  • DS
    Dian Scott
    Oct 16, 2025
    1.0
    Was charged nearly $4 to have a label printed today and the customer assistance with doing so was minimal at best. Last label I had printed there was $1.60. The greed is disgusting. Won't be back and I'm sure those snarky guys behind the counter couldn't care less!
  • AT
    Anna Ts
    Oct 16, 2025
    3.0
    I’d like to give 1 or 2 stars for this experience, but I do want to say that I really appreciate the people working at UPS — they’ve always been efficient and kind. However, I had an urgent document sent last week through USPS via UPS, and I wasn’t informed that USPS only picks up from UPS every few days. This should be clearly communicated to senders. I paid for USPS Priority expecting 2-day delivery to California, but now it’s taking about a week, and the receiving business will be closed on Saturday. Please make sure senders are aware that USPS doesn’t pick up from UPS daily to avoid this kind of delay in the future.
  • EN
    Elizabeth Nagarajah
    Sep 2, 2025
    5.0
    Excellent customer service with a smile a Damian, Ryan and Alexis were so patient and helpful.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Tucson offer?

The UPS Store #0196 in Tucson offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.