Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0149 in Tucson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sprouts Market Petsmart Shopping Center At Pantano & Broadway.
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised friendly and efficient service.
Staff Attitude
Several reviews highlighted a lack of friendliness and professionalism among staff, with some customers feeling disrespected or dismissed during their visits.
Pricing Issues
Customers expressed dissatisfaction with high prices for services, particularly for printing and packaging, leading some to seek alternatives.
Mixed Experiences
While some customers reported positive experiences and appreciated the helpfulness of certain employees, others had negative encounters that overshadowed their visits.
KT
Karate Teacher
1 day ago
5.0
This is where I do all my shipping. Always fast and friendly
JO
Jose Ozuna
4 days ago
5.0
Five stars for the team at the Broadway and Pantano store! I was in a rush to print my CV when their system hit a technical snag. Instead of making me wait, the representative multi-tasked while on hold with tech support and got my printing done immediately. Exceptional service like this is why I keep coming back to this location.
SF
Sean Frye
Jan 28, 2026
5.0
This location and its staff are very professional, customer friendly and are clear about their full range of supplies and services and are always willing to go above and beyond (and they've made my life so much easier in publishing). Use this location!
NP
Nikki P
Jan 18, 2026
1.0
I arrived to this UPS store and walked in. Once I was inside with all of my stuff, the female employee told me they were closed. She told me they closed at 3p (it was 3:01), she refused to help me, and also was rude about it. She continued to leave the door unlocked and vacuum despite the fact I was standing there. There was no indication the store was closed and the gross lack of customer service will absolutely cause me not to return to this store. Two mins of her time, or more courteous communication would have gone a long way. The curt "we're closed" was what left a bad taste in my mouth. 1/5 stars for sure.
RC
Rita C
Dec 25, 2025
1.0
The employees are unfriendly and unwelcoming. The customer service is below average at best. The employees never smile or even bother to greet customers. They act annoyed and aggravated when they look up information on a package that is already in the store.
The employees all have the same labored walk. They walk as if they’ve worked standing on their feet for hours. Overall, watching the employees “work” is cringeworthy.
Thankfully, I only have to go once a month to pick up a package but I still feel anxiety just
thinking of walking into the store and having to “bother” someone to get my package.