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The UPS Store

4.3
(159 reviews)

Business Details

1370 N Silverbell Rd, Tucson, AZ
85745, United States
(520) 622-7447
https://locations.theupsstore.com/az/tucson/1370-n-silverbell-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5053 in Tucson offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Speedway And Silverbell - Albertsons Anchor Store.

Details

  • DeliveryNot available

Location

The UPS Store
1370 N Silverbell Rd, Tucson, AZ
85745, United States

Hours

Reviews

4.3
159 reviews
5 stars
124
4 stars
8
3 stars
4
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Shane and Amalia for their exceptional service.

Inconsistency

Several reviews highlighted issues with rude or unprofessional behavior from some employees, particularly younger female staff, leading to a mixed experience for customers.

Efficiency

Customers frequently noted the quick service and efficiency of the staff, even during busy times, making the process of shipping and returns smooth.

Location Issues

Some customers expressed frustration with the store's hours and occasional closures, impacting their ability to access services when needed.

Packaging and Handling

Positive feedback was given regarding the careful packaging of items, with customers appreciating the attention to detail in ensuring their shipments were secure.
  • TC
    Thaine Creitz
    Feb 15, 2026
    5.0
    I use this location the most for shipping and returns. I've never had a bad experience. I'm sure Amazon is not paying very much for servicing the returns making accepting the returns a generally thankless task. I've seen the staff having to put up with customers who are not prepared, can't find the return codes, nor have things acceptably packaged. The staff treats these people with more respect than they really deserve.
  • BE
    Brad Elkins
    Feb 7, 2026
    1.0
    Locked the door before close time
  • GL
    Gilbert Luna
    Jan 28, 2026
    5.0
    Great customer service, they are always in a great mood and ready to help
  • MM
    Melissa
    Jan 26, 2026
    1.0
    The young female that helped me was extremely rude. She was telling the older female with blonde hair how tired she was and she wanted to go home, as she was helping me she was giving me attitude the entire interaction. No matter what the case is no customer should have to deal with attitude because a employee is "tired" or having a bad day. She should've been more professional. I wish I got her name but I wanted to leave the store instead of dealing with her. Reading the reviews this isn't the first time she's been rude to customers, I feel the manager really needs to talk to her before she runs business away.
  • TT
    Tamara
    Dec 29, 2025
    1.0
    I hate writing reviews, but 2 employees here are rude. I went in around 3-4 pm I believe and the young girl working the front register was rude, never smiled, just plainly asked how she could help. I put my Amazon return on the scale and it fell by accident behind the counter and I kept apologized and she made a face during the entire interaction pretty much rushing me out. There was another older female who was sitting at the back desk not even helping just sitting there on her phone. The other young girl wearing a black shirt was constantly moving around, the only difference with her was she was smiling and greeting customers even while doing other things. The boss needs to talk to older and younger females about their behavior. They need to be more like the young female in black by smiling and constantly doing something instead of sitting in the back and being rude to customers.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5053 in Tucson offer?

The UPS Store #5053 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and computer access.

Where is The UPS Store #5053 located?

It is located at 1370 N Silverbell Rd, Suite 140, Tucson, AZ 85745, USA, inside the Albertsons Anchor Store at Speedway and Silverbell.

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