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Simutek

4.9
(872 reviews)

Business Details

(520) 321-9077
https://www.simutek.com/

About

Computer ServicesComputer Repair ServiceData Recovery ServiceComputer StoreUsed Computer StoreElectronics Store
Tucson's only Apple Premier Partner offering sales, repair, and training since 1980. No appointment needed for service on Mac computers. Save hundreds of dollars with our reTEK products.

Details

  • Onsite servicesAvailable

Location

Simutek
3136 East Fort Lowell Road, Tucson, AZ
85716, United States

Hours

Reviews

4.9
872 reviews
5 stars
807
4 stars
38
3 stars
8
2 stars
1
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and patient staff, highlighting their willingness to help and provide personalized assistance.

Repair Quality

Many reviews noted the effective and timely repairs of various Apple products, with several customers expressing satisfaction with the outcomes and affordability.

Product Knowledge

The staff's expertise in Apple products and technology was frequently mentioned, with customers appreciating the clear explanations and guidance provided.

Community Support

Customers expressed a strong preference for supporting this local business over larger retailers, citing the personalized service and community-oriented approach.

Mixed Experiences

While most feedback was positive, a few customers reported less satisfactory experiences, particularly regarding specific repair requests and customer service interactions.
  • MJ
    Michael James
    Jan 31, 2026
    5.0
    I am over 80 so it was with some trepidation that I went in to Simutec to buy a new computer and transfer all my old unit had. A young fellah assisted me who could have been my grandson and we got started. I simply could not have managed without his cheerful and VERY competent assistance. Polite and knowledgeable I left the place seriously impressed with a new computer tucked under. my arm somewhat bemused but Very happy that he had assisted me with numerous details I simply could not have sorted out on my own. Thank you very. much.
  • JJ
    Julia
    Nov 7, 2025
    5.0
    Customer service-wise and knowledgeable-wise, this place is great but what really solidified us as a customer for life is our experience working with Jack. What an amazing human being! Not only is he friendly, intelligent and super helpful, he is incredibly personable - especially with my six-year-old son. Every interaction was pure fun and joy for both of us. When we left, I was relieved to have a repaired iPad (just get the AppleCare) and my heart was warmed when my son asked Jack to be his BFF.
  • TO
    Teri Ourada
    Nov 1, 2025
    5.0
    Professional in electronics and Apple products. My second purchase from them. Both were guided info to make my purchase in a short timely manner and an excellent product.
  • RS
    Ryan Scott
    Oct 16, 2025
    1.0
    sure I get it.. times are rough and everyones gotta pay their bills.. but bought 4-5 computers from these guys and they charged me $35 to RE-install pre-existing software on the computer .. greedy.
  • LH
    Laura H.
    Sep 30, 2025
    5.0
    Jack….remember that name 😜!! My friend (Guy) bought a new apple computer from Simutek last week. You know when you have something new & then you get it home & start using it & then you start having questions. Well…that sums everything up😳. So we decide to make a trip to Simutek this morning & try to learn “why things are not working as we expected” 😉. Woo Hoo…Jack not only has the patience of a saint, but he really knows his “stuff”. And he knows how to explain things to non-apple computer people. Great personality, knowledge & patience…what a Win Win Win for us. We had a well spent hour with Jack & came back home & I was able to share everything Jack showed me to Guy. It really made sense & I understand enough that I was able to teach Guy!! Who woulda’ thought🥳. Jack, you are the BESTEST & we both appreciate your patience & kindness with we seniors. Thank you very much!! Guy & Laura

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