United States Postal Service

3.3
155 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8805 W Van Buren St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8805 W Van Buren St, Tolleson, AZ
85353, United States

Hours

Reviews

3.3
155 reviews
5 stars
78
4 stars
8
3 stars
5
2 stars
8
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.

Delivery Issues

Numerous complaints about lost mail, misdelivered packages, and delays in delivery were noted.

Efficiency

Several reviews highlighted the speed of service during visits, although long wait times were also mentioned during peak hours.

Self-Service Problems

Customers expressed frustration with the self-service kiosk being unavailable and issues with needing to purchase tape for packages.
  • AA
    Apricott318
    Dec 25, 2025
    5.0
    Great customer service 🫶🏽
  • JO
    Juana Ortiz
    Dec 16, 2025
    5.0
    They are pretty fast!! 🫶🌞
  • LB
    Luz Barrio
    Dec 12, 2025
    1.0
    I just wanted return something and I got 2 package I tried to Return both of them with the 1Q.R code that I got And guess what?they didn't even let me return it!!
  • SL
    S L
    Dec 5, 2025
    5.0
    Bill waited on me today. 12/05/2025. He kept calm with a smile on his face. Amongst a line of impatient customers and yelling kids. I have been visiting this office for many years. He has always and will continue to be a great help and asset for USPS.
  • BT
    Breanna Tranter
    Nov 29, 2025
    5.0
    I’ve always had a good experience at this post office. The staff is helpful, patient, and does their job well. A lot of the negative reviews seem to come from people blaming them for things that aren’t even in their control - like holiday shipping delays or, somehow, FedEx SmartPost issues after the package has already been passed to FedEx 😵‍💫 And the passport complaints? They process the applications, but it’s not their responsibility to fill out your forms for you. That’s just common sense. Overall, I respect the employees here. They deal with a lot and still stay professional, even when customers try to make them responsible for everything. Great post office and solid service every time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.