Business Details
About
Shipping ServiceCopy ShopOffice Supply StoreSign ShopBanner StorePackaging Supply StorePhoto LabFax ServiceComputer RentalVisa and Passport Office
FedEx Office in Surprise, AZ provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
Hours
Reviews
2.7
142 reviews
5 stars
53
4 stars
7
3 stars
3
2 stars
5
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported consistently rude and unhelpful service, particularly from the manager, Shawna, leading to a negative overall impression.
Employee Attitude
Several reviews highlighted a lack of professionalism and condescending behavior from staff, contributing to a hostile environment for customers.
Packaging Issues
Customers expressed frustration over strict packaging requirements and additional fees for repackaging, which they felt were unnecessary and profit-driven.
Mixed Experiences
While some employees received praise for their helpfulness, the overall sentiment leaned towards dissatisfaction, with many customers vowing to avoid this location in the future.
Store Management
The management, particularly Shawna, was frequently criticized for poor customer service and a negative attitude, impacting the store's reputation.
- NNNicole4 days ago1.0Printed my order with a different paper without asking first even though availability was confirmed online... Staff is not very friendly or quick to solve problems.
- DTDeathly TemplarOct 24, 20255.0I was helped by spencer today at this location super friendly super helpful, got me what i needed swiftly and professionally.
- MCM COct 20, 20251.0There is a lady works in the morning shift. She is very rude. The way she talk to me like I feel I did something to her and she doesn’t have a good Customer Service and I hear her like talking to the other Client the same way I think she has problem.
- VMVictor MaxOct 18, 20251.0Do not bother shipping with FedEx they will open your package. See what’s in side and try to sell you a box and throw it away post office is better. And UPS ps also way cheaper. Then FedEx. They need to go out of business.
- BKB KingOct 16, 20251.0--> Do yourself a favor & go to the FedEx store at 8325 W Bell Rd, Peoria, AZ 85382 - you will get great customer service at that store .. at THIS store, terrible service !! <-- ZERO stars for THIS store! Worst customer service in a FedEx store! We have a business account & use multiple FedEx locations depending on our work site location. This store consistently has the absolute worst customer service. We now drive out of our way to another FedEx store for our shipping needs. We highly recommend you go to ANY OTHER FedEx store. AVOID THIS STORE! As for PARKING, it matches the horrible customer service, this location has TERRIBLE parking!! --> Do yourself a favor & go to the FedEx store at 8325 W Bell Rd, Peoria, AZ 85382 - you will get great customer service at that store
Frequently Asked Questions About FedEx Office Print & Ship Center
What are the main services offered by FedEx Office Print & Ship Center in Surprise, AZ?
FedEx Office Print & Ship Center in Surprise offers printing and shipping services including digital color printing, copying, fax & scanning, passport photos, packaging, direct mail, computer rental, and design services.
What types of printing products are available at this FedEx Office location?
Products include business cards, flyers, brochures, sell sheets, manuals, booklets, newsletters, banners, posters, specialty prints, canvas prints, vehicle magnets, cards, and calendars.
What payment methods are accepted at FedEx Office Print & Ship Center in Surprise?
FedEx Office accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
What are the operating hours of FedEx Office Print & Ship Center in Surprise?
Monday to Friday: 8 AM to 7 PM; Saturday: 9 AM to 6 PM; Sunday: 12 PM to 6 PM.
Where is FedEx Office Print & Ship Center located in Surprise?
The center is located at 13869 W Bell Rd, Suite 106, Surprise, AZ 85374, USA.
Does FedEx Office in Surprise provide options for online order and in-store pickup?
Yes, they offer online printing through FedEx Office Print Online with in-store pickup or delivery options available.
Can I get passport and visa services at the FedEx Office Print & Ship Center?
Yes, passport photo processing and visa & passport services, including RushMyPassport, are available at this location.
What are some nearby restaurants where I can grab a meal before or after visiting FedEx Office Print & Ship Center?
Nearby dining options include Chipotle Mexican Grill, Rio Mirage Cafe, Oscar’s Taco Shop, Hayashi Japanese Hibachi and Sushi Bar, and Buffalo Wild Wings.
Are there any nearby beauty and wellness services close to FedEx Office in Surprise?
Yes, nearby beauty services include Blazn Brows, Top Notch Ink LLC, and Sunshine Nail Spa offering spa, salon, and hair removal services.
What convenience or retail stores are near FedEx Office Print & Ship Center for quick errands?
Nearby stores include Corner Store convenience shop, Cartridge World for office supplies, Mattress Firm for furniture, and Bitcoin Depot Bitcoin ATM for financial transactions.