United States Postal Service

3.1
159 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9802 W Bell Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9802 W Bell Rd, Sun City, AZ
85351, United States

Hours

Reviews

3.1
159 reviews
5 stars
73
4 stars
12
3 stars
3
2 stars
3
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the quick service and efficient handling of lines, noting that even during busy times, the staff manages to keep things moving.

Passport Services

The passport service experiences varied reviews, with some customers praising the helpfulness of staff while others report rudeness and inefficiency.

Communication Issues

Numerous complaints about poor phone service and lack of response from staff when trying to reach the post office.

Cleanliness and Organization

The post office is generally noted for being clean and well-maintained, contributing to a positive customer experience.
  • JJ
    Joe
    6 days ago
    1.0
    Told me my packages for eBay returns needed to be taped up and I needed to buy tape haha
  • JL
    J “J” Lee
    Dec 9, 2025
    5.0
    Super nice and fast
  • DD
    Deo
    Dec 9, 2025
    5.0
    Been coming here for years. What makes this Post Office great is the people helping you at the front counter. The postal workers here have always been friendly and helpful! Great job USPS Sun City!
  • MJ
    MarkandDawn Jaworski
    Dec 7, 2025
    5.0
    This post office is the best. Lines move quickly and the staff is extremely friendly!
  • AJ
    A J
    Nov 20, 2025
    1.0
    Does the USPS only hire hateful people who have apparently never interacted with the general public for their passport services? Is there some sort of spite requirement? Because WOW was this lady rude. The lady at the anthem post office was rude too. Only a certain special type of person is allowed to handle your incredibly personal, private documentation I guess. At least I only have to go once.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.