United States Postal Service

Reviews

• 00

  0 0007

  Oct 31, 2025
  1.0
  USPS currently has a policy that enables the theft of consumer property—specifically, smartphones that USPS accepts for shipment, then diverts and withholds rather than delivering. - On October 24, 2025, before an international flight, I mailed a securely packaged smartphone from Sun City West to Surprise—only six miles away. – The package was clearly identified as a cell phone. – It was triple-wrapped in a bubble mailer and an outer thick envelope. – The Sun City West USPS accepted the package and $8.55 for this short-distance shipment. – USPS labeled it “HAZARDOUS” and “GROUND” for the six-mile delivery as required. - Instead of completing the local delivery, USPS diverted the shipment to a Hazmat facility all the way in Phoenix. – The facility continues to hold the phone and threatens to destroy it unless the recipient—who does not drive—retrieves it in person from Phoenix. - The Sun City West USPS, which accepted the package, told me three days after the scheduled delivery date that the recipient (who doesn’t drive) will receive a notice three to five weeks later instructing them to pick up the package in Phoenix. - This policy effectively forces consumers to retrieve items that USPS accepted for delivery, turning its process into an act of theft. - USPS took both payment and custody of a lawful item and then refused to deliver it. – If USPS prohibits these shipments or imposes additional requirements, it must disclose that before accepting the item and payment—otherwise, it facilitates theft. – USPS cannot take payment, seize property, and refuse delivery without committing misrepresentation, breach of contract, and potential theft under consumer and property protection laws. - Had USPS declined the shipment at the counter, no theft would have occurred. – I would have delivered the phone myself rather than pay $8.55 for USPS to steal and withhold it in Phoenix. – USPS must return and deliver the stolen phone as contracted. -At minimum, deliver back to the office that accepted it to ship. – USPS must implement systemic safeguards to prevent this form of consumer theft from occurring again. Legislators, USPS Inspectors, USPS Commissioners notified of this horrific policy!
• MM

  Michael

  Oct 14, 2025
  1.0
  Don’t really understand the games they’re playing
• NV

  Nancy Vaughn

  Oct 3, 2025
  5.0
  Patrick did an excellent job. He was very professional and polite and took care of some very unusual situations very quickly for me. He's a real asset to this location of the USPS!
• KG

  Kellie Grant

  Aug 5, 2025
  5.0
  I would like to say THANK YOU MARY for going above and beyond to help me today! You took so much time to help correct my mistake and I can’t thank you enough!
• DB

  David Boggiano

  Aug 2, 2025
  5.0
  Usually a wait but the people are awesome, just like our mailman who’s the best!!

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