The UPS Store

3.1
134 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1550 in Sedona offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Safeway Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
2370 W Hwy 89A, Sedona, AZ
86336, United States

Hours

Reviews

3.1
134 reviews
5 stars
63
4 stars
4
3 stars
4
2 stars
4
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising staff for being friendly and helpful, while others report rudeness and lack of assistance.

Operational Issues

Customers frequently mention issues with the store's hours, including being closed during posted hours and difficulty reaching staff by phone.

Pricing Concerns

Several reviews express dissatisfaction with high charges for services such as printing and packaging, leading to perceptions of unfair pricing.

Staff Competence

There are complaints about staff being untrained or unhelpful, with some customers experiencing delays and confusion regarding services.
  • LL
    Lara
    Jan 4, 2026
    5.0
    I'm not sure what the bad reviews are. I've lived in Sedona for decades and have been a customer there for years. I have never experienced anything but good customer service, it's always been a quick and easy experience.
  • RR
    RenStar333
    Dec 10, 2025
    5.0
    I’ve been a customer for years and have always received courteous, professional service.
  • AS
    A S
    Dec 6, 2025
    1.0
    Should’ve looked through the reviews first. I stopped to ship stuff that I bought on vacation in Sedona. I use UPS to ship stained glass so I usually trust them to ship it safely. The girls that helped me were very kind we went through all my items to make sure we were good to go. Got my box today and it was missing three items the one was the most expensive piece I was shipping home so I am very angry. Tried to call the store got sent to voicemail everytime even though they should have been open multiple times I don’t even know if I will be able to replace these items but all 19 other ceramics and trinkets packages for my kids and I made it. So where are the other three items 😞 ***Just fyi I responded to comment below but no one actually reached out to me.
  • CC
    Cheryl Crane
    Dec 4, 2025
    1.0
    Outrageous that UPS charged my husband $152. to return a box that cost the company $29 to send. This mistreatment of the elderly is unacceptable.
  • AE
    Aime Eden
    Oct 29, 2025
    5.0
    Always great

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Sedona offer?

The UPS Store in Sedona offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.