United States Postal Service

3.1
239 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1776 N Scottsdale Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1776 N Scottsdale Rd, Scottsdale, AZ
85257, United States

Hours

Reviews

3.1
239 reviews
5 stars
108
4 stars
17
3 stars
4
2 stars
10
1 star
100

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised individual staff members for their helpfulness and friendliness, there were consistent complaints about overall staffing levels and efficiency, leading to long wait times.

Customer Service

Feedback highlighted a mix of excellent and poor customer service experiences, particularly in the passport office, with some employees receiving high praise while others were criticized for rudeness.

Operational Issues

Customers frequently reported issues with phone accessibility, package misdelivery, and long lines, indicating a need for better operational management and staffing.

Facility Conditions

Several reviews mentioned the physical state of the post office, citing cleanliness and maintenance issues that detracted from the overall experience.

Efficiency

Despite some positive experiences regarding quick service, many customers expressed frustration over slow processing times and inefficient handling of packages.
  • SF
    Scott Fisher
    3 days ago
    1.0
    Try calling and all you get is a computer voice that will never let you talk to a person to ask what you need. Worst experience ever!!! Do better USPS!!!!
  • MS
    Marie Smith
    4 days ago
    5.0
    Leaving a review for Rich & Scott- kind and helpful guys at this location. Typically I’m shipping items to family out of state, and I love this post office. The lines can be long at times, but the service is friendly and I always feel like the team is moving as fast as they can, aiming to help each of us with our letters or packages. Thanks guys for your help and support!!
  • TL
    TheOzone LayerHatesMe
    4 days ago
    1.0
    Poorly run, ONE employee slowly working with 14 customers waiting
  • PD
    Paul Day
    Nov 12, 2025
    5.0
    These guys are generally fast and friendly
  • MS
    M16 Parts “M-16 Parts Supply LLC” Supply
    Nov 12, 2025
    1.0
    Nobody answers the phone at that location, just the automated responder then it rings 4 times and hangs up.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.