United States Postal Service

2.5
141 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7339 E Williams Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7339 E Williams Dr, Scottsdale, AZ
85255, United States

Hours

Reviews

2.5
141 reviews
5 stars
45
4 stars
5
3 stars
5
2 stars
9
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff described as rude, unhelpful, and unprofessional.

Delivery Issues

Customers frequently reported problems with mail delivery, including lost packages, misdelivered mail, and slow mail forwarding.

Long Wait Times

Many customers experienced long wait times at the post office, often exceeding 20 minutes, leading to frustration.

Mixed Employee Performance

While some employees received praise for their helpfulness, others were criticized for laziness and incompetence.

Overall Discontent

The overall sentiment from reviews indicates significant dissatisfaction with the service provided at this location.
  • SH
    Sukwoo Hong
    Jan 5, 2026
    3.0
    They did not seem to handle EMS priority express international. So I chose EMS priority international instead. And I had to wait about 20-25 min queue. Maybe next time I should try click N ship?
  • SO
    Suzy O'Reilly
    Dec 17, 2025
    1.0
    Terrible customer service. The attitude and rudeness is in this post office is beyond poor.
  • DM
    Dara Mas
    Dec 12, 2025
    1.0
    Where do I even begin? Rude, unprofessional, and completely impatient. I had already confirmed an address with the USPS regional/district office in Phoenix and through the USPS website. Despite this, the clerk wearing a sweater, working on the far left side and partially in the back, insisted she knew better and shut me down entirely. She refused to listen to the specific details, raised her voice, and made a scene in an overcrowded building. I have never been so humiliated in a public setting. After leaving, it was later confirmed that the information I had was correct. You walk in with a smile and walk out wondering what just happened. It’s unacceptable to speak to customers this way. Absolutely disgraceful.
  • EJ
    Eric Jacques
    Nov 26, 2025
    1.0
    Worst post office a ever see.
  • JM
    jennifer mauran
    Nov 25, 2025
    1.0
    This is by far the worst post office I’ve ever been in.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.