United States Postal Service

2.5
241 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8175 E Evans Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8175 E Evans Rd, Scottsdale, AZ
85260, United States

Hours

Reviews

2.5
241 reviews
5 stars
67
4 stars
26
3 stars
3
2 stars
10
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, or dismissive.

Staffing Issues

Frequent complaints about being understaffed, leading to long wait times and slow service.

Package Handling

Numerous issues with lost or misdelivered packages, with some customers suspecting theft or negligence.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing frustration.
  • RC
    Robin Cookie
    3 days ago
    5.0
    This is a very busy post office! They have a lot of clerks on duty. When your at the counter they give you their undivided attention. They get you in and out asap. They have two self service stations that are available 24/7 which is nice. Plus you can mail decent size boxes from the self serve mail shoot! The post office boxes are nice they will leave bigger boxes in the locker. It’s way cheaper than the UPS store plus mailing address with POBOX.
  • CG
    Cat Gee
    5 days ago
    1.0
    Worst post office. Rude. And with the line at the door only one person working despite 3 people behind the counter. TERRIBLE CUSTOMER SERVICE!
  • LC
    Larry Chavez
    Dec 31, 2025
    1.0
    Who is the postmaster This is the worst post office on Earth.. The most lazy staff you've ever come across. They will do anything to not do their job. But who's the postmaster allowing this I really would love to have them fired.
  • JR
    J R
    Dec 27, 2025
    4.0
    The guy who helped me at the pickup counter was amazing. I didn't know my temporary address, tracking number, etc. but he helped me find my package and didn't hassle me.
  • SS
    Shawn
    Dec 25, 2025
    1.0
    Priority mail is 1-3 business days. They intentionally deprioritized my priority mail, which was paid for 5 days before December 25th. It sat at the Phoenix hub for multiple days, and didn't arrive to the destination hub until Christmas Day, guaranteeing that my package would not arrive by Christmas. They put a disclaimer on their website claiming inclement weather to try to cover for their negligence, when in reality, the weather has absolutely nothing to do with it. They're lazy, lack accountability, and they're stealing from people based on false advertising. I could care less about a non-guarantee, they had 4 full business days to get it delivered, and they intentionally deprioritized it. There's no other explanation.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.