The UPS Store

Reviews

• LD

  Lucas dalhousie

  Oct 26, 2025
  5.0
  I hope the corporate UPS sees this review and I hope that every manager or owner of each franchise Location reads this review and takes it seriously… as a frequent user of UPS services I have landed on what is the absolute most top notch best UPS in the valley 8776 E. Shea Boulevard -the first thing I noticed is they have a CLEAN automatic door so there’s no more struggling with clumsy doors that are ridden with germs and dirt and fingerprints as is the case at of the UPS at 1924 E. Camelback Road or many others that I’ve attended… there’s a central in Camelback “location that is filthy and allows transients to hang out inside. There’s the Indian school location where the employee ancts furious that they have to put their phone down to help you! All of them are fraught with issues with minimal parking poor customer service and doors that are very difficult to open, especially for somebody who is handicapped such as myself. I love about this location as there’s plenty of parking and there is a number of handicap parking spots that allow for me to park in one of them. The automatic door is delightful. The fact that it is clean is also a pleasant surprise and every time I enter the store I realize that it’s worth my while to drive out of my way to go to this UPS location as opposed to any others because it is here where I’ll be greeted with a warm smile and a jovial. “How can I help you today?” I honestly was shocked. The first time I came in and I thought well this must be the owner and that is why I’m getting such GREAT customer service. The next time I came in with my daughter and even my daughter said “MOM this UPS store is way nicer than the other ones!” We were both having a full conversation about it after we left. I asked the same employee who greeted me this time what his name was and he said his name was Chris and I inquired about how I could please provide a positive recommendation or review he said yes but please just don’t mention my name just put it for the whole team because we all want to help any customer that comes into this location. I could not believe my ears not only is there a jovial, friendly customer service oriented employee who is there to help and does so very efficiently, but he also wants to give credit to his entire team so he has humility. These are rare traits in this day and age and I have to say other UPS stores please take notice. This is the prototype of what all of you should be striving to provide to the customers, instead I get surly Slow service at the other locations, as slow as molasses and really could care less. Another standout thing that I noticed about this location. The employee actually offered to take the surplus recycling box that I brought my items in to return to Amazon. This has never happened to other locations. In fact, they discouraged it and at other locations they won’t even allow you to use a 6 inch piece of tape. Should your package need it? I’ve been forced to buy a whole roll of tape in order to just put a small amount of tape on a package That needed just a little bit more security all in all I will be a repeat customer and I will organize my Scottsdale trips around a visit to the UPS store when necessary in the future because the experience is so much superior to the other locations also might add they move very quickly in the store and get everything done rapidly with a smile on their faces and have a nice day Just absolutely delightful. Thank you so much and I hope that the owner of this franchise location gives a special bonus to the employees working at the store because they deserve it.
• GK

  Giny Kohn

  Oct 21, 2025
  5.0
  Everyone at this location is kind, cordial, and knowledgeable 👍🏼
• MS

  M S

  Aug 31, 2025
  1.0
  The only reason this review even gets one star is because of the convenient location. If it weren't for that, this place would have gone bankrupt by now. This UPS facility has misplaced our packages more than once, and we've also been given other customers' packages multiple times. Mistakes happen, and we can all understand that. But that's not the real issue here. The real problem is the complete lack of customer service. There's no greeting, no smile, no thank you or your welcome not even a simple have a nice day. It feels like every interaction is an inconvenience for the staff, which is unacceptable in a business that exists to serve the public. I understand this location is under new management, and I truly hope the new owner takes this seriously and reaches out to me. Because if things continue the way they are, customers won't just be disappointed, they'll stop coming altogether. It has taken me a long time to finally sit down and write this review, it should have been posted many months ago. That alone says a lot.
• CK

  Christina K

  Jul 31, 2025
  5.0
  The staff is amazing. Friendly and always helpful. Efficient , rarely any wait time
• AS

  Amy Stolpestad

  Jun 9, 2025
  5.0
  The staff was very knowledgable, efficient, and friendly. Easily the most complicated task I had to complete at a UPS (applying for a visa) and hands down the best UPS store experience I have had!

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