With a focus on the community of small businesses and consumers, Staples in Scottsdale, AZ provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mimi, Andrew, and Daniella.
Organization Issues
Several reviews highlighted problems with organization and efficiency, particularly in mail processing and product availability.
Store Cleanliness
Customers consistently noted that the store was clean, well-organized, and stocked with necessary items.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions with management and staff, indicating inconsistency in service quality.
SS
Suzanne
Dec 24, 2025
1.0
iPostal is the worst. I've been a customer at the Scottsdale Staples at Hayden location for over a year and it is constant issues. They don't process mail when it comes in for days, or over a week. I just had packages that had been deliverred 6 and 8 days prior before they entered them in the system. They are completely unorganized, and repeatedly tell me I don't have any mail, then while we wait, they look through stacks on the counter and find it. Their copy department manager Leo just makes excuses "its back to school time", or "it was under a box". I've paid for packages to be shipped out and it takes days before being sent. They are just terrible. You can't run a business using iPostal. you can't depend on them at all. I've spoken with corporate multiple times and they haven't done anything about it. Leo is still there, not doing his job. And you can't forward mail from iPostal to another address. you have to forward all your accounts manually. what a nightmare.
EW
Elizabeth Whitehead
Dec 16, 2025
5.0
Customer service is the best. I especially like the excellent service I get from Mimi the cashier.
HF
Howard Friedman
Dec 11, 2025
5.0
They did everything they could do and more.
AN
Arthur Nugent
Dec 11, 2025
1.0
I dislike going into a retail store to return an amazzon package and you walk in and 3 people are standing around doing nothing shooting the breeze and 1 guy a special needs man who can only use 1 arm is handling 3 amazon people and an irate lady on the phone. By the way that guy doing amazon was very polite and didnt complain at all.
SS
Sawadee Aqua Spa
Dec 7, 2025
5.0
Super nice staff! My work is nearby and I come here sometimes for Amazon returns. The employees in the returns department are always so friendly and helpful. I forgot to catch their names, but they’re always great!