United States Postal Service

3.8
19 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11651 N Casa Grande Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11651 N Casa Grande Hwy, Rillito, AZ
85654, United States

Hours

Reviews

3.8
19 reviews
5 stars
12
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5
  • KC
    Kaylee Conrad
    Sep 24, 2025
    1.0
    I went into this post office during the posted walk-in hours (Wednesdays, 10am–11am) and asked James a simple question. His response was to sigh and roll his eyes, which is extremely disrespectful and unprofessional behavior to greet any customer with. When I explained that I was told walk-ins were available at this time, he cut me off, dismissed me, and refused to have a normal conversation, even though the lobby was completely empty. Unfortunately, this is not my first negative encounter with James. I have experienced the same cold and rude behavior from him before at the Marana location. This type of attitude is unacceptable for someone working in a public-facing role where basic courtesy and communication are expected. If James cannot treat people with respect, then he should not be the first face customers see when walking into the post office. A job that involves serving the public requires patience, professionalism, and kindness, qualities that were completely absent in my interaction today.
  • SN
    Stephanie Noury
    Jun 24, 2025
    1.0
    I went there on March, for a scheduled appointment for my son’s passport, the gentleman working there at that time was very rude (gave me a racist vibe) did not explain anything, was rushing us the whole time.
  • PK
    Pete Kolonelos
    Apr 15, 2025
    5.0
    Walking into this post office was like stepping back in time. An ode to Rillito history on the wall, service member photos and there's even real antique wood everywhere, even the PO Boxes. The young person (younger than me that's for sure!!) was so nice and helpful, she made my day!
  • FC
    Foods Corner
    May 4, 2021
    5.0
    This tiny Post Office is awesome. The young lady that run this place by herself is extremely nice and helpful. Submitting passport application here was easy and quick. Make sure you have an appointment (by appointment only as of 5/4/21) and all your documents ready.
  • MC
    Mel C
    Oct 31, 2016
    5.0
    Visited here to get my son his passport. Made an appointment & was done in less than 5 minutes. Tiny but efficient post office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.