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United States Postal Service

2.1
(390 reviews)

Business Details

22424 S Ellsworth Loop Rd, Queen Creek, AZ
85142, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 22424 S Ellsworth Loop Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
22424 S Ellsworth Loop Rd, Queen Creek, AZ
85142, United States

Hours

Reviews

2.1
390 reviews
5 stars
85
4 stars
15
3 stars
11
2 stars
24
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees provided excellent customer service, many reviews highlighted rude and unhelpful staff, leading to a frustrating experience for customers.

Long Wait Times

Customers consistently reported long lines and wait times, often exceeding 30 minutes, due to understaffing and inefficiency.

Lost Mail Issues

Numerous complaints were made about lost or misdelivered mail, with customers expressing frustration over the lack of resolution and accountability.

Parking Problems

The parking situation was frequently criticized, with many customers noting a lack of available spaces and poor management of the parking lot.

Inconsistent Service

Service quality varied significantly among employees, with some providing helpful assistance while others were described as incompetent or dismissive.
  • BB
    Becca B
    Feb 24, 2026
    4.0
    Each time I've visited, the lines are long but the staff has always been kind to me. They work as fast as they can with how busy it is, and still have great customer service! I will say this review only gets 4 stars though because it's hard to reach someone by phone
  • AN
    Annessa Nino
    Feb 19, 2026
    1.0
    Any experience i’ve had here is awful. My streets mail boxes were marked as an unsafe location months ago and we’ve been going to the post office to pick up mail. The first time i went to pick up mail, I waited in line for about 30 minutes and I heard “next in line” so I stepped up. I immediately was given attitude and was told to get out of her line because she doesn’t “do” pickup. Any time i’ve gone there it’s an hour+ wait and the employees are so rude or sigh at you when you ask to pickup mail. It is so dreadful going here, I hate wasting my time here, but it is the only way to get my mail.
  • MC
    Maddie Charles
    Feb 5, 2026
    1.0
    This review is based on the calling I have done. No answers, only “you have reached us after business hours (8-5 M-F) even though I call DURING those hours. Each person there should be fired and they need to rehire the entire staff.
  • JE
    June Esparza
    Jan 13, 2026
    1.0
    Can I talk to a person at the United States Post office?
  • MF
    Michael Fox
    Dec 27, 2025
    1.0
    Everyone is our community keeps getting other people’s mail. This has been a problem for months. Some bills like our mortgage, family cards etc. never show up. We can’t rely on our neighbors to always bring us our mail. You have one job. I have filed complaints and get no where. I know mistakes will happen, but this is terrible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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