United States Postal Service

2.4
124 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 80 W Main to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
80 W Main, Quartzsite, AZ
85346, United States

Hours

Reviews

2.4
124 reviews
5 stars
27
4 stars
13
3 stars
8
2 stars
8
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly highlighting issues with a specific employee named Reuben.

Operational Issues

Frequent complaints about long wait times, limited hours for general delivery, and poor handling of packages, including returning items without proper notification.

Facility Condition

The post office building is described as dirty and cramped, with inadequate staffing to handle the seasonal influx of customers.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment reflects significant dissatisfaction with the service provided.

General Delivery Problems

Numerous reviews indicate confusion and frustration regarding the general delivery process, including restrictions and mismanagement of packages.
  • PG
    Paleo Geology
    Oct 21, 2025
    1.0
    Reuben the guy who works the counter is beyond unprofessional and rude. He refused to allow me to drop off pre paid packages yet again despite them being all ready to ship with the postage paid. I go in to drop off parcels and he tells me they have a rule that I can only drop off 7 packages per day. Im a local business, we had 26 packages that day to drop off. So by his logic it would have taken us going in everyday for 4 days just to send out the parcels we had to ship. He's making it IMPOSSIBLE for us to even function as a business in Quartzite. We ended up having to drive all the way to Parker just to drop off our packages because he refuses to do is job and is frankly NASTY and RUDE. How these people haven't been fired shows just how much we need MASSIVE reform in our Post office as they have done with other Government offices.
  • DW
    Daniel Wiseman
    Jul 18, 2025
    1.0
    If I could, I would say zero stars for this PO. They cost me $30+ wasted postage for mailing to a General Delivery address at this PO, for a relative who lives in Quartzsite. This, bc the Post Office doesn't have PO boxes available for residents without street addresses. A city that doesn't have street addresses for residents, & the PO doesn't even blink. The USPS is supposed to deliver mail to residents living in a municipality. The Postmaster is living in his own personal power trip by returning mail intended for residents of Quartzsite, simply bc he doesn't like how it is addressed. However, I will be addressing any future mail to a different address, & Mr. Postmaster will have to deliver it. Also, this PO has General Delivery pickup only from noon till 4PM, bc they have to carve out one employee's work schedule so they can do that counter work for 4 hrs. The tragedy! I'm sure they must have a back-breaking workload. Maybe the Postmaster will work with the City Council to get assigned street addresses for the residents, but that would make more work for everybody, never mind that they are govt employees who serve the public interest. They only serve themselves.
  • DD
    Donna Davis
    Mar 7, 2025
    1.0
    I was expecting a package from eBay that would be transfered from the Quartzsite, AZ post office to Moon Mountain Mail service, where I could pick it up. The address had the Moon Mountain address on the label. This is a small town, all of the workers should know it would go into the Moon Mountain pickup bin. But, they instead returned it to sender. Hopefully, I will get my money back for the item but the shipping cost of $21.20 will not be returned. Their lack of competence and common sense has cost me money. Being on SS, $21.20 is not small change. I can't afford to have eBay to resend it. Things like this happens at this P.O. quite often. The person in charge needs to be held accountable. Their customer service is appalling.
  • RS
    Roberto S
    Jun 8, 2022
    1.0
    No home delivery and have to jump through hoops to get MY mail. Get others mail in my pobox I wonder if they are getting my mail because I am not getting it. Incompetence at its best. Everyone here should be fired
  • BF
    ButtKickin' Filipino
    Feb 22, 2017
    1.0
    I called this place a billion times about mail! Their phone was ringing all the way through and I GOT NO ANSWER WHAT SO EVER. Close down or get better services!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.