United States Postal Service

2.8
147 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 442 Miller Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
442 Miller Valley Rd, Prescott, AZ
86301, United States

Hours

Reviews

2.8
147 reviews
5 stars
58
4 stars
6
3 stars
8
2 stars
5
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praise friendly and helpful employees, others report rude and unhelpful interactions.

Delivery Issues

Numerous complaints about misdelivered packages, failed delivery attempts, and packages being left inappropriately.

Efficiency

Some customers appreciate the quick service and efficiency during busy times, while others express frustration with long wait times and understaffing.

Communication Problems

Customers frequently mention difficulties in reaching staff via phone and issues with the automated system.

Overall Experience

While some customers have had positive experiences, many express dissatisfaction with the overall service quality and management.
  • CR
    Chantal Laflamme Regan
    Dec 2, 2025
    1.0
    I renewed my PO Box for 12 months on Oct 25. On Dec 2 I noticed my box was closed. They told me someone came in Nov 26 to close my box and was refunded the 12 months. I asked them for proof and they told me they paid cash ao they cant proof it. Im the only owner of that box. Now I have to pay again and I dont have keys to my box. Awful. Thats fraud!
  • MS
    mike sanchez
    Oct 2, 2025
    5.0
    These people are the best in the business
  • SD
    Shelley Dorr
    Aug 26, 2025
    1.0
    Snotty unhelpful staff when trying to file a change of address. Insisted she could not help until I sat in "that little chair" and completed the "incredibly easy paperwork" so I would get a bar code for her to scan. But barcode might not show up today!
  • RT
    Renee Tedesco
    Aug 25, 2025
    5.0
    I love this Post Office! Everyone is very nice and helpful! In the past it was not very good, there were some cranky workers- I thought for a minute I was in the Los Angeles DMV! But much improved employees now with good attitudes!
  • TG
    Tyller Gummersall
    Aug 1, 2025
    5.0
    Great service with a large number of packages I was shipping. Mike was super helpful and friendly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.