Location.com logo
Person picking up a package from USPS smart lockers
Brand Certified

United States Postal Service

2.9
(151 reviews)

Business Details

442 Miller Valley Rd, Prescott, AZ
86301, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 442 Miller Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
442 Miller Valley Rd, Prescott, AZ
86301, United States

Hours

Reviews

2.9
151 reviews
5 stars
61
4 stars
7
3 stars
8
2 stars
5
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees who provided exceptional service.

Delivery Issues

Numerous complaints were made regarding misdelivered packages, lost items, and poor communication about delivery attempts.

Inconsistent Experiences

While some customers reported positive experiences, others described rude or unhelpful staff, indicating a lack of consistency in service quality.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and failure to address ongoing issues with mail delivery.
  • KV
    Keegan Vergara
    Jan 20, 2026
    5.0
    Thank you to Rycci for such a smooth and simple passport appointment. She was incredibly kind, patient, and very helpful throughout the entire process. Her professionalism and friendly approach made the experience easy and stress-free. I truly appreciate her support and assistance.
  • LS
    Laura Smith
    Jan 16, 2026
    5.0
    Very professional and expedient service
  • CR
    Chantal Laflamme Regan
    Dec 2, 2025
    1.0
    I renewed my PO Box for 12 months on Oct 25. On Dec 2 I noticed my box was closed. They told me someone came in Nov 26 to close my box and was refunded the 12 months. I asked them for proof and they told me they paid cash ao they cant proof it. Im the only owner of that box. Now I have to pay again and I dont have keys to my box. Awful. Thats fraud!
  • MS
    mike sanchez
    Oct 2, 2025
    5.0
    These people are the best in the business
  • SS
    Sean
    Mar 16, 2021
    1.0
    Over the years the quality of mail service in Prescott (at least in my experience) has decreased precipitously. I checked my mail last night and I have mail for four different addresses and eight different named individuals in my mailbox. I wish I could say this is the first time it's happened or that I hadn't already alerted the post office to this - but it happens at least a few times a month and I've called at least twice. It's a pattern of behavior that indicates 1) (some of) the employees don't care and 2) neither does local management.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others