United States Postal Service

2.7
98 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8307 E State Route 69 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8307 E State Route 69, Prescott Valley, AZ
86314, United States

Hours

Reviews

2.7
98 reviews
5 stars
31
4 stars
9
3 stars
4
2 stars
9
1 star
45
  • KM
    kyle medina
    Dec 16, 2025
    1.0
    Whoever delivers mail around the first roberts market is wildly rude very lazy and chooses not to deliver our mail based of of her feelings she stopped delivering christmas gifts to us because she would have to take an extra step
  • SO
    Seth Ottaway
    Dec 12, 2025
    2.0
    Place sucks. Long lines slow service. Every time I would get a redelivery notice this was always the place to go but nope apparently not anymore they make you drive closer into prescott to pick up your packages which is inconvenient for anyone on the outskirts of PV. Michael offers awful customer service
  • PM
    Priscilla Martinez
    Nov 3, 2025
    1.0
    The incompetent lady at the desk that helped me scanned my package in to be shipped before informing me of the fees. I was told after the fact it would be almost 100$ to ship out and I immediately asked if she could cancel the shipment and I just walk away with my package, she said no since she already scanned it in nearly seconds ago which makes no sense that she couldn't just void the order. She was rude from the start looking to the side and ignoring me and my bf while we were talking to her. She should have informed me of the fees first and all of this couldve been avoided. Now I have to spend time and go through headaches trying to figure out how to get my package back.
  • LP
    Lisa Parten
    Oct 17, 2025
    3.0
    The wait takes a few minutes and with the way Prescott Valley has grown, a bigger post office would be great. BUT with that being said, customer service is amazing.
  • JW
    Jessika Warburton
    Oct 10, 2025
    1.0
    I’ve had two very frustrating experiences at this post office while trying to get my passport handled, both involving the same employee, Lena. She was rude and unhelpful, offering no real assistance during what was already a stressful process. Instead of trying to help me resolve the issue or provide clear guidance, she kept repeating the same unhelpful information and pushing me to go to the Prescott location, which is over 30 minutes away, rather than helping me where I was. It felt like she just wanted me to give up and go somewhere else. I left both times feeling dismissed and disrespected. I understand that passport processing can be complicated, but a little patience, empathy, and effort to help customers goes a long way—especially when people are just trying to follow the process correctly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.