United States Postal Service

2.7
96 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8307 E State Route 69 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8307 E State Route 69, Prescott Valley, AZ
86314, United States

Hours

Reviews

2.7
96 reviews
5 stars
31
4 stars
9
3 stars
4
2 stars
8
1 star
44
  • PM
    Priscilla Martinez
    Nov 3, 2025
    1.0
    The incompetent lady at the desk that helped me scanned my package in to be shipped before informing me of the fees. I was told after the fact it would be almost 100$ to ship out and I immediately asked if she could cancel the shipment and I just walk away with my package, she said no since she already scanned it in nearly seconds ago which makes no sense that she couldn't just void the order. She was rude from the start looking to the side and ignoring me and my bf while we were talking to her. She should have informed me of the fees first and all of this couldve been avoided. Now I have to spend time and go through headaches trying to figure out how to get my package back.
  • LP
    Lisa Parten
    Oct 17, 2025
    3.0
    The wait takes a few minutes and with the way Prescott Valley has grown, a bigger post office would be great. BUT with that being said, customer service is amazing.
  • JW
    Jessika Warburton
    Oct 10, 2025
    1.0
    I’ve had two very frustrating experiences at this post office while trying to get my passport handled, both involving the same employee, Lena. She was rude and unhelpful, offering no real assistance during what was already a stressful process. Instead of trying to help me resolve the issue or provide clear guidance, she kept repeating the same unhelpful information and pushing me to go to the Prescott location, which is over 30 minutes away, rather than helping me where I was. It felt like she just wanted me to give up and go somewhere else. I left both times feeling dismissed and disrespected. I understand that passport processing can be complicated, but a little patience, empathy, and effort to help customers goes a long way—especially when people are just trying to follow the process correctly.
  • LB
    lindsey brewster
    Jun 13, 2025
    1.0
    Honestly trash. I was suppose to get a package delivered today and they some how put my package at “held at post office by customers request” and I’m like what freakin customer is making requests for me because that never happened on my end! And I called and there’s “nothing we can do” for me to get in TODAY WHEN I WAS SUPPOSE TO! Now I have to drive 30 minutes, wait in line and get in myself because someone sucks at their job. Or jobs. Thank you.
  • GK
    Gena Kucharski
    Jun 6, 2025
    5.0
    Easy

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.