The UPS Store

Reviews

• PS

  Paul S

  2 days ago
  1.0
  Came in the store yesterday to drop off some Amazon returns. Had two items that were shipped in the manufacturies original packaging, no separate box for either. Anyone who deals with Amazon knows this is pretty standard. The older woman that was helping me had attitude to start. She proceeds to tell me that they will not accept the packages as there is no original shipping label on it. It originally came shrink wrapped and the sticker was on that, no I did not save it. She proceeded to tell me that the store would not put a UPS tag on the box and I would need to buy two boxes for $12. I informed her this was not going to happen. I went outside and called Amazon and explained the situation. Customer service stated this was wrong and they should just put the tag on the box. I asked if she could contact the store and explain their error. She stated that would be too difficult and offered to credit me the $12 for the boxes to get me out of there. I walked back in the store while still speaking with her so I could verify the box charge. At this point I was dealing with the younger woman who stated her name was Zayna who appeared to be in charge. When I asked her to confirm the box prices she stated $30 with attitude. Amazon was listening to our conversation. Customer service stated they would have gladly have credited me the $12 to remedy the situation but $30 they would not do which I fully understood. Took my packages and left. I continued my conversation with Amazon outside. We discussed the stores profiteering off of Amazon and one of their customers was far from acceptable and she would send it up the chain for review. She set up a UPS pickup at my residence of next day. I asked if they would have any issue putting a tag on it, she stated absolutely not. In the mean time she saw the older woman had already scanned in one of the packages as returned. She stated if it’s in the system don’t worry about it and just keep it or throw it out, would be fully credited. I explained to her this is the only place to return Amazon items in Prescott Valley and it has become a huge issue as the toxic attitude of the store employees is making for a miserable experience that I would rather not deal with any more. I stated to her that if they don’t provide another option in Prescott Valley I would either stop ordering from Amazon or be requesting UPS pickups for every return. I explained our USPS location is further for me and they have their own issues. Hopefully that may be enough for them to pursue the issue and find someone else in town for returns. In reply to managers response: So as the owner or manager you are perfectly ok with price gouging your customers? As stated your employee told me $12 for the two boxes, then I walk back in after the conversation and the box price is now $30, that's almost a 300% increase in 5 minutes. As I stated Zayna or whatever her name was just had contempt and attitude in her response as she shot out the $30 profiteering quote, good thing Amazon CS heard it.
• JJ

  Jayne Jackson

  Feb 22, 2026
  5.0
  Just wanted to give a shout out to Benjamin. He was so friendly and patient!
• PH

  Pamela Huckaby

  Jan 20, 2026
  1.0
  Horrible customer service at the Prescott Valley Post Office. We came in with 6 boxes to ship and watched the front desk clerk happily assist other customers — especially white customers — with a completely different attitude and tone. When it was our turn, she was dismissive and unhelpful and told us to “go to UPS” instead of assisting us. The difference in treatment was obvious and felt discriminatory. USPS is a public service. Customers should not be treated differently based on skin color, and no employee should be brushing people off instead of doing their job. Management needs to address this immediately.
• RH

  Rebs Har

  Jan 10, 2026
  1.0
  My packages arrived REEKING of cigarette smoke. The driver was clearly smoking in the delivery vehicle. The clothes I ordered valued at over $300 are ruined. I’m disgusted this behavior is allowed
• MM

  Mark Mayz

  Jan 3, 2026
  5.0
  These friendly workers do the best they can despite the hectic condition they’re given. The line moves fast. They’re very helpful and provide excellent customer service every time.

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