United States Postal Service

2.7
140 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2550 E Rose Garden Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2550 E Rose Garden Ln, Phoenix, AZ
85050, United States

Hours

Reviews

2.7
140 reviews
5 stars
48
4 stars
9
3 stars
7
2 stars
1
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for rudeness and lack of competence.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Long Wait Times

Many customers report consistently long wait times at the post office, often exacerbated by understaffing.

Management Problems

Several reviews indicate poor management practices, leading to inefficiencies and a lack of accountability among staff.

Mixed Experiences

While some customers have had positive experiences, many others report significant issues, suggesting a lack of consistency in service quality.
  • SP
    Stephan du Plooy
    Oct 10, 2025
    5.0
    The most helpful, efficient post office we’ve been to. The staff is respectful and knows exactly what they’re doing.
  • JJ
    Jubug
    Jun 20, 2025
    5.0
    My local post office doing the best they can, always friendly and professional. It’s the post office not the Four Seasons people. Give it a rest with the one star reviews, moderate your expectations and be human. You’re gonna wait in line. Sometime for long time. Suck it up.
  • AB
    Andrew Bloom
    Sep 15, 2018
    1.0
    Constantly and consistently reporting and tracking packages as delivered to my house that are not in my mailbox!!!!
  • RH
    R H
    Dec 30, 2017
    4.0
    In and out, no problems. Received receipt for Amazon, fast service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.