Business Details
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Visit your local Post Office™ at 16825 S Desert Foothills Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
16825 S Desert Foothills Pkwy, Phoenix, AZ
85048, United States
Hours
Reviews
2.5
135 reviews
5 stars
40
4 stars
8
3 stars
3
2 stars
9
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised friendly and efficient employees.
Delivery Issues
Numerous complaints about packages being misdelivered, not delivered at all, or requiring customers to pick them up instead of being delivered to their homes.
Staff Competence
Many reviews highlight a lack of competence among staff, with reports of employees being unhelpful, slow, and not following proper procedures.
Facility Conditions
Some customers noted that the facility is clean and well-maintained, but others mentioned issues with equipment and service availability.
Mixed Experiences
While many customers expressed frustration and dissatisfaction, a smaller number reported positive experiences, suggesting variability in service quality.
- DDDanielOct 20, 20251.0Waited all week for an expensive package, and they deliver the parcel key to the wrong unit. Total loss. There goes a few hundred bucks nobody’s gonna pay for. Whoever in my complex received my package just kept it.
- ZSzahra sadriSep 4, 20251.0Rude and aggressive staff.
- MHMelissa HeathmanJun 5, 20255.0Wonderful staff!!!
- JJJessica JuhaszDec 18, 20241.0They held my package now I have to pick it up cause their carrier isn't competent enough to deliver it to my apartment complex for some reason. There's a reason I chose for my package to be delivered to me. They don't want to do their job. Edit: when I picked up my package they didn't even want to do they're job there. Lazy manager and completely incompetent. Can't listen to instructions and was very rude. I'm not surprised by their disgusting behavior.
- LNLauren NadonSep 12, 20161.0I have literally had a package locked in my mailbox for two weeks now. I told them the lock was broken and I could not get my package out and they have done NOTHING about it. Also, they don't answer their phone. Considering never ordering anything online via USPS ever again. Worst customer service I've ever had in my life.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 16825 S Desert Foothills Pkwy offer?
This location offers mail and package sending, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours may be available.
What are the passport photo fees at this location?
The passport photo fee at USPS is $15.
Can I rent a PO Box at this Post Office and how?
Yes, you can search, reserve, and apply for a PO Box online at the USPS website and complete setup in person.
What are the hours of operation for this USPS location?
Open Monday to Friday from 8:30 AM to 4:30 PM, Saturday from 10:00 AM to 12:00 PM, closed on Sundays.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; check directly for specific lobby hours.
What nearby postal facilities can help if this location is busy or closed?
Nearby you will find US Post Office - USPS and Pecos Post Office for additional postal services and support.
Are there any nearby health or wellness centers I could visit before or after my postal visit?
Yes, nearby are Desert Sage Wellness Center and Laughing Lotus Acupuncture for wellness and acupuncture services.
What local businesses near this Postal Service can support my financial and insurance needs?
You can visit Allen Burton & Clarke Tax & Accounting Services and Farmers Insurance - Bernie McDonnell nearby for financial and insurance services.