Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1902 W Union Hills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
299 reviews
5 stars
68
4 stars
20
3 stars
18
2 stars
11
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Operational Issues
Customers frequently report problems with the post office's hours, including early closures and unavailability of self-service options.
Package Handling
There are numerous complaints about lost or mishandled packages, with customers expressing frustration over tracking issues and delivery failures.
Communication Problems
Many customers have difficulty reaching the post office by phone, often encountering unresponsive staff and automated systems.
Staffing Concerns
Several reviews mention understaffing during busy times, leading to long wait times and inadequate service.
- ACAshley ChavezOct 28, 20251.0Walked in and lady looked annoyed and asked if I needed tape for my package. I proceeded to let her know I brought my OWN TAPE! I asked her to print out a USPS shipping label and she told me to go to UPS store across the street to print it and then drop it off. Very upset with the customer service.
- SWSam WalkerOct 1, 20255.0Phil and Kheim are really helpful, efficient, and kind. I always have a good experience here.
- TTTaco TacoSep 27, 20251.0They never pick up packages. And don't ever have something to catch packages at drop-off. You item will just hit the ground. When you go to speak to one of the workers they just stare at you. Complete non human. I wish they would close this location down. Its complete trash.
- CVchris verdugoAug 25, 20251.0Worst customer service.
- KMKatie MAug 8, 20251.0Packages don't always get checked in, why do I pay for tracking? At the moment I have 2 packages in limbo and well past the expected delivery date!! Should I make my mailman pick up and scan EVERY item? I think we need to send DOGE in!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Where is the United States Postal Service located?
The United States Postal Service is located at 1902 W Union Hills Dr, Phoenix, AZ 85027.
What are the operating hours of the United States Postal Service at this location?
This location is open Monday through Friday from 8:30 AM to 4:30 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require scheduling an appointment online, although there are limited walk-in hours at select locations.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo at USPS is currently $15.
Can I rent a PO Box at this location and how?
You can reserve a PO Box online at the USPS website and complete setup at the Post Office by bringing identification.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but it's best to check specific hours with this Post Office.
What nearby places can I visit before or after my visit to the USPS on W Union Hills Dr?
Near the USPS, you can visit Alexi's Family Restaurant or Asian Wei for dining options, and Fry's Food and Drug for grocery and pharmacy needs.
Are there other postal or shipping services close to this USPS location?
Yes, there is another United States Postal Service location and a UPS Access Point nearby for additional shipping and mailing options.
What local services are available near the United States Postal Service for additional needs?
Nearby services include Valley Tree Care for landscaping, Public Storage for storage needs, and KeyMe Locksmiths for locksmith services.