United States Postal Service

2.4
128 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2 S 35th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2 S 35th Ave, Phoenix, AZ
85009, United States

Hours

Reviews

2.4
128 reviews
5 stars
37
4 stars
5
3 stars
5
2 stars
8
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of professionalism.

Passport Services

While some customers had positive experiences with passport applications, many expressed frustration with the process, including long wait times and inconsistent information.

Mail Delivery Issues

Numerous complaints about lost or misdelivered mail, with customers experiencing significant delays and problems with package handling.

Staffing and Efficiency

The post office is often reported as understaffed, leading to long wait times and inadequate service during busy hours.
  • EH
    Ernesto Holguin
    Dec 30, 2025
    5.0
    Gente muy amable y servicial
  • JH
    Joseph Hufford
    Dec 18, 2025
    1.0
    The guy at the counter pressed through buttons without asking, including declarations of fragility and liquids. Not acceptable, terrible service. Also pressed the courtesy button for himself without asking.
  • MA
    Marcie Ann
    Sep 12, 2025
    1.0
    I walked in for a passport walk in and was told I would not be able to drop everything off because I didn’t have an appointment. The website said there are walk ins available and the other person there doing their passport also walked in but apparently I was the only one getting denied.
  • JE
    James Erney
    Jul 31, 2025
    1.0
    Oh my GOD! How is this place still open they are terrible customer service was awful I went in today 7/31/25 at around 1:45 there’s a gentleman and a lady there they were absolutely terrible rude disrespectful no help they had a line out the door with the lights off while they were talking. I’m serious. I can’t make this stuff up. My wife dropped the package off early in the morning and the lady gave her attitude and now my package is missing. so this is gonna be a really big problem if that package is not found they should really review camera and watch these employees cause they’re awful terrible
  • 22
    2012BeyondtheWorld
    Jul 24, 2025
    1.0
    For the Walk ins you have to come at 4 am. Even earlier than that maybe. It's first come first serve.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.