Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11010 S 51st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
186 reviews
5 stars
52
4 stars
13
3 stars
3
2 stars
7
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with specific employees being described as rude, unhelpful, and condescending.
Staff Performance
While some staff members received praise for their helpfulness, others were criticized for being unprofessional and dismissive, leading to inconsistent service experiences.
Package Handling
Many customers reported issues with lost or mishandled packages, indicating a lack of reliability in package delivery and tracking.
Long Wait Times
Several reviews mentioned long wait times and understaffing, contributing to a frustrating experience for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their kindness and efficiency, suggesting that there are positive interactions to be had.
- KPkevin pDec 28, 20251.0I always have a terrible, uncomfortable experience when I’m attended by the old man with gray hair. He’s very invasive and condescending. A few months ago, my sister and I wanted to buy an international stamp and asked where she was sending it to. That is none of his business but he kept pressing for an answer. He stared at her as if she was doing something wrong and my sister just said “Why does it matter?”. He just kept being weirdly smug and condescending for no reason. Then when we tried to pay he purposefully canceled the transaction as I was tapping to pay to embarrass me but it was obvious he was trying to be rude again. The most recent experience my sister had was when she was trying to change the address on a package, he looked at her annoyed and said “While it’s in transit?” in a rude tone, she just walked away and went back to the line instead because she didn’t want to deal with his strange behavior. She was attended by a lovely associate who was able to attend her kindly and edited the address right away, and the package arrived the next day. When he called for the next customer she also didn’t want to go up to him because she said “I’d rather wait for one of them” referring to the two ladies working there. I don’t understand how this man is still working here, he’s had many complaints for months and acts as if asking for one simple thing is such a burden to him.
- EWEthan WheelerDec 23, 20251.0Chris was so rude!! Stopped in with the family and she said “you guys did an awful job planning for this” Worst customer service I’ve ever had. Took soooo long as well. 0/10.
- DDDestinyNov 26, 20251.0I’m writing to express my disappointment with the level of service I received from an employee named David during a recent visit. David was noticeably unprofessional and appeared visibly upset about having to scan in packages. His attitude made the interaction uncomfortable and gave the impression that assisting customers was an inconvenience rather than a basic part of his role. I understand that postal work can be demanding, but professionalism and courtesy are essential in any customer-facing position. I hope management addresses this issue so future customers receive the respectful and efficient service USPS is known for. Tyanna and Chris are Extremely helpful and polite with Amazing Customer Service TEN STARS . Will also be writing another 5 star rating for only them ! David really needs to be retrained by Tyanna and Chris how to be helpful and polite without an attitude .
- BAB ANov 7, 20251.0Came here to take passport photos, they didn't match the guidelines on the government website, so went back for a refund. The lady that took the pictures got all offended and acted unprofessional, didn't even want to listen, just because we are trying to be cautious and avoid any potential issues. The government website states that the pictures can't have any tint, ours had a blue hue. It also states that it can't be digitally scanned. The post office only provides physical copies. She said herself that if there's any issue, we can get a refund, but proceeds to get upset when we did just to be safe. After all, it's not cheap. $30 for 4 pictures.
- SHSarah HeitmeyerOct 14, 20251.0This is the worst post office I've ever had the misfortune of dealing with. I just filed a complaint directly with USPS. My carrier never attempts to deliver to my front door if the parcel locker is full or the item too large. They leave a pink slip in the box saying it will be redelivered, then it isn't. Most of the time, I'm not able to schedule redelivery on the website either. I work full time which doesn't allow me to get to the Post Office until weekends, since they close so early. Often my packages are NEEDED items, like groceries, that are delayed for zero reason other than an unwillingness to do their job. Earlier this year, yet another package of mine was undelivered and set to pick up. When I came to this location, the woman working the desk couldn't find my package and told me she couldn't do anything else. I had to continue to push and show that USPS website said my package was at this location for her to even attempt bare minimum assistance. I eventually received an email from Richard Smith regarding the issue. He did not reply to any of my emails. One day, my package showed up on my doorstep without any notice, well after hours. Around 9 PM. Didn't receive any further communication.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 11010 S 51st St, Phoenix?
This Post Office offers mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services here?
Yes, most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday through Friday from 8:30 AM to 4:30 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sunday.
Can I get a PO Box here and how can I reserve one?
You can get a PO Box either online at the USPS website or in person at this location by bringing two valid IDs and an application.
Is 24/7 lobby access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 PO Box access in the lobby, but hours may vary; check directly with this Post Office for specifics.
What other services does the USPS mobile app provide?
The USPS mobile app allows you to track shipments, schedule pickups, find locations, and manage PO Boxes conveniently.
Are there nearby food and dining options to visit before or after my trip to the Post Office?
Yes, nearby dining options include Caffe Boa Ahwatukee Italian Restaurant, The Bagel Man, Frosted Bakehouse, and Sakana restaurant, perfect for a meal or coffee break.
What other postal or shipping-related locations are near this Post Office?
Nearby postal services include another United States Postal Service branch, a USPS Collection Point, and the US Post Office for additional mailing and shipping needs.
Are there any wellness or health services near the Post Office?
Yes, nearby health and wellness providers include Aloha Hearing Solutions, South Mountain Family Psychiatry, Kennedy Kidd, LAC, and Samantha Sheeley, LAC, NCC.