Brand Certified
United States Postal Service
2.4(191 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
11010 S 51st St, Phoenix, AZ
85044, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11010 S 51st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
191 reviews
5 stars
53
4 stars
13
3 stars
3
2 stars
7
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from specific employees who were described as rude and unhelpful.
Staff Performance
While some staff members received praise for their helpfulness, others were criticized for being slow, unprofessional, and dismissive.
Package Handling
Many customers reported issues with lost or mishandled packages, leading to frustration and dissatisfaction with the postal service.
Operational Efficiency
Customers frequently mentioned long wait times and inefficient processes, particularly during busy hours, contributing to a negative experience.
Mixed Experiences
Some customers had positive interactions and appreciated the friendly staff, but these experiences were overshadowed by the overall negative feedback.
- LBLaura BerkoffFeb 21, 20261.0Bad customer service good luck
- AOAubrey O'DonnellFeb 19, 20261.0IF YOU ARE GETTING YOUR PASSPORT REVIEWED NEVER GO HERE THEY WILL SEND THEIR ALREADY SLOW AGENTS TO BREAK IN THE MIDDLE OF YOUR APPOINTMENT TIME. THE AGENTS AND MANAGER ARE SLOW AND RUDE. DO MOR GO HERE
- JBJay BFeb 11, 20261.0There is a rude older man that works here. He will be throwing packages and is just mean. Look at the reviews about this location and employee. I will file a complaint about this location and employee
- NWNathan WilliamsFeb 3, 20261.0Dear Federal Government if you’re looking to save money you may want to close down this USPS location…because it’s absolutely useless. They know nothing. Cannot answer even the most basic questions. Equipment always seems to be down or malfunctioning. It’s just a waste of money. Go to the location on Priest Dr people.
- A_Airmen-Espi _Ex56thSFSJan 22, 20265.0First time patron here. I recieved excellent customer service from the two ladies working. I think they were just covering for this location, because of staffing issues. One of the ladies was native american and the other a shorter Latina lady.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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