United States Postal Service

2.6
295 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12208 N 19th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12208 N 19th Ave, Phoenix, AZ
85029, United States

Hours

Reviews

2.6
295 reviews
5 stars
102
4 stars
15
3 stars
9
2 stars
13
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are criticized for rudeness and unprofessional behavior.

Passport Services

Many customers reported positive experiences with passport services, particularly highlighting the efficiency and friendliness of staff like Robert.

Operational Issues

Frequent complaints about inconsistent hours, early closures, and long wait times, leading to frustration among customers.

Package Handling

Numerous reports of lost or mishandled packages, with customers expressing dissatisfaction over delivery issues and lack of accountability.

Overall Experience

While some customers have had positive experiences, a significant number report dissatisfaction, indicating a need for improvement in service quality and reliability.
  • AS
    Adelaida Sol
    Oct 31, 2025
    1.0
    My calls won’t go thru
  • MW
    Mariah West
    Oct 8, 2025
    5.0
    The man doing the passports for our family was very kind and patient
  • RC
    Roz Chandler
    Sep 23, 2025
    5.0
    This was an easy process
  • JH
    Jay Hernandez
    Sep 19, 2025
    1.0
    I had a passport appointment made today, had all my documents ready and I get there and a woman who didn’t speak a word of English was there getting a passport and she didn’t have anything ready, the post office gentleman literally did everything for her when he should have sent her home and take care of the people who are prepared. Instead he chose to do all of it while I waited and my appointment came and went. I had to leave because I had other arrangements. This so unprofessional. Get your priorities straight, there’s a reason why you have to have everything ready. It’s B.S.
  • LD
    Lisa D'Alessandro
    Sep 14, 2025
    5.0
    We took our kids here to get their passports renewed. They helped us earlier than scheduled. Staff were very nice. Rachelle, (I hope I spelled her name correctly), was amazing. Smart, helpful, kind, and funny. I will definitely return to this post office in the future.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.