United States Postal Service

2.1
221 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9635 N 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9635 N 7th St, Phoenix, AZ
85020, United States

Hours

Reviews

2.1
221 reviews
5 stars
47
4 stars
14
3 stars
6
2 stars
7
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rudeness and lack of assistance from staff.

Delivery Issues

Numerous complaints about packages not being delivered or misdelivered, with some customers claiming packages were marked as delivered without being received.

Long Wait Times

Customers frequently mentioned long wait times at the post office, with some waiting over 30 minutes for service.

Inconsistent Staff Performance

While some staff members received praise for their helpfulness, others were criticized for being unprofessional and unhelpful.

Accessibility Concerns

Customers expressed frustration over limited access to services outside of business hours and difficulties in reaching staff by phone.
  • AS
    Adelaida Sol
    Nov 4, 2025
    1.0
    Imma guess that I’m not getting my package , I have no transportation to make it to the post office and they won’t answer any calls, they marked my package delivered💔
  • SD
    Sunny Day
    Oct 31, 2025
    3.0
    Where is the American and POW flags. You have not had not flown them proudly for months. Get the up on the pole asap. Reporting to President and Postmaster General. Disgraceful
  • RW
    Renae W.
    Oct 22, 2025
    4.0
    Po box area is open until 6pm every day except Sundays..
  • 77
    7734
    Oct 18, 2025
    1.0
    A postal worker drove right by my house without making an attempt for a delivery. Seems they're too lazy to get out of their vehicle to have the package signed for so they just took it back to the post office.
  • DC
    Daniel Crowley
    Oct 14, 2025
    4.0
    Very convenient and accessible walking distance from the house very polite and respectful professional!!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.