United States Postal Service

2.2
230 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 9635 N 7th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9635 N 7th St, Phoenix, AZ
85020, United States

Hours

Reviews

2.2
230 reviews
5 stars
53
4 stars
14
3 stars
6
2 stars
7
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rudeness and unhelpfulness from staff.

Package Handling

Numerous complaints about lost or misdelivered packages, with some customers stating packages were marked as delivered without being received.

Long Wait Times

Customers frequently mentioned long wait times both in line and for phone responses, leading to frustration.

Inconsistent Staff Performance

While some employees received praise for their helpfulness, others were criticized for being rude or unprofessional.

Accessibility Issues

Customers expressed dissatisfaction with limited access to services outside of business hours and difficulties in reaching staff by phone.
  • SS
    Suse
    6 days ago
    5.0
    Kind and quick staff. No stamp book, small selection of stamps for sale.
  • GH
    Grace Herrera
    Dec 22, 2025
    1.0
    Avoid this post office at all cost. So unprofessional. They loose your packages and when you request help from a supervisor he offers absolutely no help. He will let you know that you have to wait for the package to be returned or for it to be delivered, with no eta. The only thing worse than the service at this place is the USPS platform. You’re better off using UPS or FedEx.
  • JV
    Jasmine Valentine
    Dec 19, 2025
    5.0
    Seems fine to me 👍👍
  • BB
    Bonn Baudelaire
    Dec 17, 2025
    1.0
    the hawaiian/asian lady who works at the desk is a horrible usps employee. she has tried to charge me $8 for a letter that i went to the other post office and got a $0.78 stamp for. she will not help you with ANYTHING. i tried to make it work with her again today and again awful service, i will wait for another clerk in the future.
  • MT
    Margie Tannehill
    Dec 16, 2025
    5.0
    I love our post office and the fine people who are hard at work making sure our mail is properly handled.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.