Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 8155 N Black Canyon Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
8155 N Black Canyon Hwy, Phoenix, AZ
85021, United States
Hours
Reviews
2.4
263 reviews
5 stars
65
4 stars
22
3 stars
17
2 stars
19
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including rude staff and long wait times, with many customers expressing frustration over the lack of professionalism.
Delivery Issues
Customers frequently reported problems with package deliveries, including lost packages, incorrect deliveries, and failure to deliver to the correct address.
Staff Attitude
While some staff members were praised for being friendly and helpful, others were criticized for being rude and unhelpful, leading to a mixed perception of customer service.
Operational Efficiency
Many customers noted long lines and slow service, particularly during busy times, indicating a need for better staffing and operational management.
Accessibility Concerns
Several reviews mentioned issues with accessibility, including difficulties with the mail drop box and limited hours for picking up packages.
- EREcho Rodriguez6 days ago5.0Workers are extremely nice and helpful! Manager was even apologetic for the wait while helping someone! Very kind staff never make sending packages an issue!
- FPForeign PrincessNov 14, 20251.0I understand why this location has such a low rating. If I could give zero stars, I would!!! My package was definitely delivered to the wrong mailbox. After many calls, they finally sent an employee to retrieve it. When she arrived, she smelled strongly of marijuana, which was very unprofessional. She insisted the package she delivered was in a white envelope, but the seller always ships in pink or black packaging. The seller confirmed this time it was black, so I’m certain the package was misplaced. The employee gave conflicting information about when she had been here, which was confusing and unhelpful. I decided to drive to the post office. When I arrived, I spoke with an employee named Jasmine who was rude and dismissive. It wasn’t busy, yet she neither greeted me nor apologized. I asked to speak with the supervisor, Giovanny, who only wrote a letter for my seller, which I had already done. He did not offer to help me file a complaint or provide any further assistance. This post office needs to improve customer service significantly. Delivering mail while under the influence is unacceptable. I received no apology from anyone, and Jasmine’s attitude was unprofessional. She should be reassigned if she does not want to deal with customers. I came in right when the office opened, so there was no excuse for the poor service. If employees are unhappy working here, they should consider finding another job. Overall, this was a very disappointing experience. I am filing a claim online. The employee who delivered my package was wearing reading glasses and appeared unable to properly perform her duties, as she delivered packages to the wrong mailboxes or addresses. She should not be allowed to continue working under these conditions.
- JMjuan montenegroOct 14, 20251.0Awful service from Bradley. He did not respond to my questions, gave me a hard time to just switch addresses. He is not professional and does not know how to communicate and work with people. He should not be allowed to treat people the way he does. This is the worst USPS service I have experienced EVER ! If I could this location deserves no stars.
- FLFirst “Middle” LastSep 22, 20252.0Poor service. Very condescending attitude. Three people at the counter but only one helping customers, the others took turns saying "we'll be with you shortly" or "thank you for your patience" but seemed to just mostly be standing around otherwise.
- JGJoe GaryJun 13, 20251.0I've dropped packages off 2 days ago and they still have not updated tracking. The blue bins are ment to drop off with out needing to go to the counter. Why have them if yall dont check them
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 8155 N Black Canyon Hwy?
At this USPS location, you can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and access other mailing and shipping services.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can typically take your passport photo as well. Be sure to complete and print your passport application form before applying.
Do I need an appointment for passport services at this USPS location?
Most Post Offices offering passport services require you to schedule an appointment through their online scheduler. Limited walk-in passport hours are available at select locations.
What are the operating hours of the United States Postal Service at 8155 N Black Canyon Hwy?
The Post Office is open Monday through Friday from 8:30 AM to 4:30 PM, and on Saturdays from 10:00 AM to 1:00 PM. It is closed on Sundays.
How can I rent a PO Box at this USPS location?
You can apply for a PO Box online or in person at this Post Office by bringing two valid forms of ID and a completed application. Start online at https://www.usps.com/manage/po-boxes.htm.
Can I access my PO Box after regular Post Office hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with the location for exact lobby hours.
What nearby places can help me when visiting the Post Office at 8155 N Black Canyon Hwy?
Nearby you can find other U.S. Post Offices such as Post Office Phoenix Washington and United States Postal Service offices, as well as self-storage facilities like Beyond Self Storage and Public Storage, which might be useful if you require packing supplies or storage before shipping.
Are there hotels near the USPS location for out-of-town visitors?
Yes, nearby hotels include Super 8 by Wyndham Phoenix Metro North, Super 8 Phoenix Metro North, Motel 6 Phoenix Northern Avenue, and Best Western Phoenix I-17 Metrocenter Inn, providing convenient accommodations for visitors.
What local businesses are near the USPS that might be useful for home improvement or contracting needs?
Near the Post Office, there are several contractors and home improvement businesses such as Work Of Heart Home Improvements, Arizona Home Daylight (solar installation), Desert Heat Construction, and K & J Windows that you might consider if you need related services.
Is there nearby public transportation or entertainment venues close to the USPS location?
While specific transit stations aren't listed, a notable nearby entertainment venue is the U.S. Airways Center, which hosts concerts and events. Visitors can plan to attend events there before or after visiting the Post Office.