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Brand Certified

United States Postal Service

2.5
(259 reviews)

Business Details

2901 E Greenway Rd, Phoenix, AZ
85032, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2901 E Greenway Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2901 E Greenway Rd, Phoenix, AZ
85032, United States

Hours

Reviews

2.5
259 reviews
5 stars
80
4 stars
14
3 stars
6
2 stars
9
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Package Issues

Many customers reported lost or mishandled packages, with some claiming items went missing after being handed to staff.

Long Wait Times

Customers frequently mentioned long lines and insufficient staff during busy periods, leading to frustration.

Mixed Experiences

While some customers had positive experiences with friendly and helpful staff, these were overshadowed by the overall negative feedback.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
  • AK
    April Kyle
    Jan 21, 2026
    2.0
    I literally went in here, and the woman with gray hair said to go outside and use the self service when I had package packages and their papers always out there for receipts and she had no one else inside. Pretty soon, they’ll only be one person in their managing the machine do they not realize this?
  • MM
    Mike
    Jan 15, 2026
    1.0
    I had my letter weighed for the correct amount of postage. I paid that amount. Two days later, the letter was returned to me with a note for an insufficent postage amount! It was the post office that told me the amount of postage needed, then they return the letter to my house for insufficent postage lol. I explained this to the staff and they refused to help. They even threatned to kick me out of the post office when I said they made a mistake. Completey rude and incompetent!
  • FF
    Fernando Felix
    Jan 15, 2026
    2.0
    Cashier today was really rude, she asked me 2 forms of Identification and she couldn’t solve my request. Also dirty parking lots and full of weeds. Customers deserves better service from this location.
  • CL
    CordEze LLC
    Jan 5, 2026
    1.0
    This office loses packages ALL OF THE TIME!
  • SG
    Soledad Gonzales
    Dec 8, 2025
    2.0
    It is busy today but when I got to the counter I first asked for my option and pricing when I finish it was double ground pricing is 49 because of size it’s double I end up paying 98 I know because of size it could be more so I expect u to tell me it will be double because of price . That’s why business is slow when it’s not holiday time Amazon and other carriers taking your business we can’t send our love ones and ship it to them anymore without costing double

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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