United States Postal Service

2.2
262 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 44047 N 43rd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
44047 N 43rd Ave, Phoenix, AZ
85087, United States

Hours

Reviews

2.2
262 reviews
5 stars
62
4 stars
17
3 stars
5
2 stars
12
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported consistent problems with mail and package delivery, including misdelivered items, missing packages, and lack of communication regarding delivery status.

Long Wait Times

Customers frequently mentioned long wait times both in-store and for phone calls, often leading to frustration and dissatisfaction.

Staffing Problems

Several reviews noted that the location is often understaffed, contributing to delays and poor service.

Positive Employee Recognition

Despite the negative feedback, some customers praised individual employees for their helpfulness and positive attitudes, indicating that not all staff are perceived negatively.
  • TC
    Trey Champagne
    Nov 17, 2025
    1.0
    Slowest post office ever, managed poorly
  • LM
    Louise M
    Nov 7, 2025
    1.0
    The gal was incredibly short and rude for absolutely no reason. If you don't want to be helpful, maybe this position isn't for you.
  • RC
    Randi Crisp
    Oct 27, 2025
    1.0
    I have a disability so it's hard to get out of the house, and it's impossible to get a hold of anyone on the phone! I have a letter I sent 11 days ago with my banking information in it as required for (my buisness) and it's late arriving and I cant get any help on figuring out where it is!
  • DC
    Diane Connor
    Oct 26, 2025
    1.0
    I live in Desert Hills. Not sure who is responsible for the delivery but they keep putting others mail in my box. Last week was someone else's voting ballots. Put not to deliver to correct address, the next day was back in my mail box. This has been a problem for years now.
  • TT
    Tia
    Oct 3, 2025
    1.0
    Absolutely horrible experience. I recently moved and submitted my change of address on August 9th, it is now October 3rd. I have called and come in person to speak with them no less than 20 times over the past two months to figure out why I do not have mail delivery. I was told that I would be given a cluster mailbox and that the delivery person would call me on multiple occasions. I have received no phone calls. I was told to come in person to try to catch him before he leaves at 10am. I have meetings every morning from 8:45-10am and cannot do that, and it should not be my responsibility. This week my meeting ended early and I rushed over, arriving at 9:30am, no mail person and I was told he would call me. Of course he has not. I have opened multiple complaints online and have not received any resolutions. I had to purchase a PO box so that my mail is not lost but mail pieces addressed to our home and not our PO Box are still not getting delivered. This is unacceptable, I should be receiving my mail, I have very important correspondences that are getting lost and delayed. This is very simple and I have no idea what the issue is. Update: We received keys last week, and they do not open the mailbox. Now I have to go back and try to figure this out with people who seem to have no idea how to do their job. A nightmare.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.