Brand Certified
United States Postal Service
2.3(268 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3920 E Thomas Rd, Phoenix, AZ
85018, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3920 E Thomas Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
268 reviews
5 stars
61
4 stars
22
3 stars
14
2 stars
18
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varies; some customers praise friendly and helpful service, while others report rudeness and unprofessional behavior.
Long Wait Times
Many reviews mention long lines and wait times due to insufficient staffing, especially during peak hours.
Delivery Issues
Numerous complaints about packages not being delivered to doors, misdelivered, or lost, leading to frustration among customers.
Inconsistent Experience
Customer experiences are highly variable, with some reporting excellent service while others describe significant problems.
Operational Hours
Customers express dissatisfaction with limited hours of operation, particularly during busy periods.
- CZCrystal Zhou6 days ago5.0tracey and the rest of the staff here are so kind and helpful. thank you for always looking out for your customers and their wellbeing!
- KMKarlene Patricia McleodFeb 23, 20264.0Always a busy place
- KBKat BunnJan 5, 20264.0Staff was polite, but only two were available-- long line. Went at 3pm, mon.
- TRTerrence RooneyDec 30, 20254.0In & out quickly.
- YWYolanda WadeDec 23, 20251.0Mailed package that was Supposed to be held for pickup & signature. I got notification saying saw it was delivered & signed for. I called USPS Freud stayed on hold for 45 minutes to find out the address it was delivered to someone else.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service on 3920 E Thomas Rd?
You can send mail and packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most can take your passport photo. Be sure to complete and print your application form before your visit.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 3920 E Thomas Rd?
Monday through Friday, it is open from 8:30 AM to 4:30 PM; on Saturday from 9:00 AM to 3:00 PM; and it is closed on Sunday.
How can I get a PO Box at this USPS location?
You can apply for a PO Box online or in person by bringing two valid IDs and a completed application. Visit https://www.usps.com/manage/po-boxes.htm to start online.
Is after-hours access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary, so check with this location for specifics.
Are there nearby amenities I can visit before or after my trip to this USPS?
Yes, you can visit nearby places such as the 7-Eleven convenience store and gas station for snacks or fuel, or enjoy a meal at local restaurants like Pasta and Sugo or Armando's Mexican Food.
How can nearby transportation or service businesses help me access this Post Office?
Nearby businesses like Metro by T-Mobile can assist with mobile services, and multiple USPS branch locations and collection points nearby offer alternative mailing options close to this location.
Are there entertainment or fitness options near the Post Office?
Yes, after mailing your packages, you can visit nearby spots like Third Space Athletic Club for fitness or Peter Piper Pizza for family dining and fun.
Where can I find additional professional or business services near this USPS location?
Nearby you have access to professional and marketing services such as Rocket Digital Marketing and Rank for Local - SEO Agency, should you need business support.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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