Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5021 N 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
171 reviews
5 stars
38
4 stars
15
3 stars
10
2 stars
7
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.
Delivery Issues
Frequent complaints about lost packages, delayed deliveries, and failure to provide tracking updates were noted, leading to significant customer dissatisfaction.
Long Wait Times
Many customers reported long lines and slow service, often waiting for extended periods to receive assistance.
Mixed Experiences
While some customers praised individual employees for their helpfulness, the overall sentiment leaned heavily towards negative experiences, indicating inconsistency in service quality.
- JVJeffrey VarnesJan 3, 20261.0If I could give us zero stars rating, I would. “Delivered, To Original Sender” is the notifications I receive because the United States Postal Service is a long failed institution that need to be defunded and dissolved completely. Period. Full stop.
- AAAlfredo AlvarezDec 17, 20251.0I tried to get 20 forever stamps at the kiosk, the kiosk was out and instead of let cancel the transaction I had to pay for 20 individual stamps, not what I wanted. I went to the clerk to exchange them or get a refund, the lady with a forced smile to look nice told me that are not refundable, not we are authorized to give a refund. I left the stamps at her station, contacted the credit card to dispute the transaction and I got my refund. Terrible policy and customer service.
- BBBrownRedDec 11, 20251.0Today is December 11 2025, I dropped off a package on Tuesday afternoon December 9th and it’s been two days and still no update on tracking. The person I’m shipping to is saying “when are you shipping and do I have tracking updates” this is frustrating because it’s like you’re lying when you tell the person you shipped but they don’t see any tracking updates.
- PGPauline GarciaDec 9, 20251.0VERY VERY BAD CUSTOMER SERVICE ! THE BLK LADY AND THE OLDER MEXICAN MAN MEAN UNPROFESSIONAL THE WAY THEY TALK TO THERE CUSTOMERS, ANOTHER LADY WALKED OUT BECAUSE SHE HEARD THE WAY THEY SPOKE TO ME , THE LADY RUINED MY PACKAGE IT GOT RETURNED TO ME NOW I HAVE TO PAY AGAIN VERY PISSED WONT GO THERE WITH THM AGAIN
- EBElaina BrewerDec 6, 20251.0Had a package sent back after not being listed as an addressee. No big deal at first, we just put a slip in listing me as one. They delivered mail without taking the slip and currently waiting for my package to go to the UK and back to the US for the 2nd time.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5021 N 20th St offer?
This USPS location offers mail sending, package shipping, money orders, PO boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this USPS accepts first-time passport applications and can also take your passport photo with an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
How much does it cost to get a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Is it possible to get or reserve a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online at USPS website and complete your setup in person at the location.
What are the operating hours of the USPS at 5021 N 20th St?
The Post Office is open Monday through Friday from 8:30 AM to 4:30 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Can I access my PO Box at this USPS after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this location for exact details.
What nearby places can I visit around the United States Postal Service at 5021 N 20th St?
Nearby places include Greekfest Restaurant for Mediterranean dining, WayneFest music venue for live events, and Barnes & Noble for books and entertainment.
How can nearby transit or services assist me finding this USPS location?
Nearby landmarks like the US Post Office and Wells Fargo Bank can help orient you. Also, AT&T stores and Visionworks are close by for additional services.
Are there any handy services nearby the USPS location for convenience?
Yes, nearby services include Uni-Tech Pest Control, Johnny Locksmith for security needs, and several beauty salons like R Salon and AURA Beauty Salon.