Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5021 N 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.
Efficiency
Customers frequently reported long wait times and understaffing, leading to slow service and dissatisfaction.
Package Handling
There were multiple complaints about lost or mishandled packages, with some customers experiencing significant delays and issues with mail delivery.
Mixed Experiences
While many reviews were negative, some customers noted positive interactions with specific staff members, indicating inconsistency in service quality.
Facility Issues
Customers reported problems with self-service kiosks being out of order and inadequate supplies, contributing to a frustrating experience.
BG
Brandi Gamarano
Oct 22, 2025
1.0
Don’t help print a shipping label even when the kiosk is broken. But then they make you pay for additional shipping AND address labels. Employees are really rude.
DH
Dani Horn
Oct 21, 2025
1.0
They wiil not help you print a label even when they're self-service kiosk is broken.
GG
Gabriella
Oct 3, 2025
1.0
I was sent to this location from the maryvale office location due to the zipcode my letter was addressed. I paid for certified mail with a receipt return, meaning I would get a signed green card back upon delivery. I paid for this service and it was not fulfilled. The clerk was not helpful,didn't bother to attempt to even look anything up and told me I had to file a claim. Turns out the only way you can file a claim is if insurance is paid for on the claim, which also wasn't mentioned. Waste of time and money.
MM
Mima Susanna (Mima)
Sep 10, 2025
1.0
I have a post office box here I had my daughter’s school photos delivered to the post office and very clearly on both sides of the package it said do not bend photographs inside so what did the post office staff do? Well they bent the photograph envelope in half so that my 8 x 10 photographs were bent in half and stuffed it into my mailbox instead of providing a Package box or putting it in the back. This is routine type of work done at the post office whenever you get in line, prepare to stand there for a long time because they really don’t care at all if you want to deal with somebody who gives you the lowest rate of customer service come to this post office. I’ve literally had the African-American lady sigh out of irritation that she has to help somebody in line. She also is very prone to taking breaks when there’s a big line and saying I’m going on my break now and I heard some of the other employees talking about her saying oh she even gonna come back yesterday. She didn’t come back after a break and they just shrugged their shoulders and said Also in terms of the quality of knowledge that you were going to get if you have a question about shipping well it really depends upon how you talk to on. What kind of answer you get which makes it clear that there’s a bunch of people working there that don’t know anything. It’s very common to see employees roaming around aimlessly in the back while there’s a big long line and only one person helping at the booth. You can try to call the number listed for the post office but you won’t reach a live person so if you want to complain, you have to go there physically and you have to stand a line and wait and then you’ll be told that you’ll have to talk to a supervisor, but the supervisor is not available. This is all happened to me more than once. I’ve also had them deliver the wrong mail to my mailbox multiple times I’ve had them lose packages. i’ve experience receiving other people‘s packages and then mine and it’s basically long time employees I’m guessing you really don’t care. Maybe they’re not getting paid enough. I don’t know what the deal is, but when I worked in public service, you would be fired if you act like this, I would not wish this Post Office and their staff upon anyone
AB
Alexis baker
Sep 2, 2025
1.0
The African American lady at the front desk with the bob needs to be fired ASAP she has a bad attitude and is extremely unprofessional arguing with customers trying to kick them out like she owns the post office. I hope she gets fired! Im reporting her for an incident that happened at approximately 4:15pm on Tuesday September 2, 2025.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 5021 N 20th St offer?
This USPS location offers mail sending, package shipping, money orders, PO boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this USPS accepts first-time passport applications and can also take your passport photo with an appointment.
Do I need an appointment for passport services here?
Most passport services require an appointment via the online scheduler, although limited walk-in hours are available at select locations.
How much does it cost to get a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Is it possible to get or reserve a PO Box online for this Post Office?
Yes, you can search for and reserve PO Boxes online at USPS website and complete your setup in person at the location.
What are the operating hours of the USPS at 5021 N 20th St?
The Post Office is open Monday through Friday from 8:30 AM to 4:30 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
Can I access my PO Box at this USPS after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this location for exact details.
What nearby places can I visit around the United States Postal Service at 5021 N 20th St?
Nearby places include Greekfest Restaurant for Mediterranean dining, WayneFest music venue for live events, and Barnes & Noble for books and entertainment.
How can nearby transit or services assist me finding this USPS location?
Nearby landmarks like the US Post Office and Wells Fargo Bank can help orient you. Also, AT&T stores and Visionworks are close by for additional services.
Are there any handy services nearby the USPS location for convenience?
Yes, nearby services include Uni-Tech Pest Control, Johnny Locksmith for security needs, and several beauty salons like R Salon and AURA Beauty Salon.