The UPS Store

4.3
116 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1810 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Walgreens Center At 16th Street And Glendale.

Details

  • DeliveryNot available

Location

The UPS Store
7000 N 16th St, Phoenix, AZ
85020, United States

Hours

Reviews

4.3
116 reviews
5 stars
93
4 stars
3
3 stars
3
2 stars
0
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting individual employees for their exceptional service.

Efficiency

Customers appreciate the quick service and efficient handling of packages, often noting that they are in and out of the store in a timely manner.

Mixed Experiences

While many reviews are positive, there are notable complaints about rude staff and inconsistent service, particularly regarding pricing and package handling.

Store Environment

The store is generally described as clean and organized, contributing to a pleasant customer experience.

Loyalty and Trust

Many long-term customers express loyalty to the store due to positive past experiences and the personal relationships built with the staff.
  • DG
    Dee Garzez
    Nov 17, 2025
    5.0
    Very helpful and understanding of my needs. Very quick about helping with a label. Also have a lot of packing materials readily available.
  • MQ
    Monica Quema
    Nov 3, 2025
    5.0
    Every time I go in there the entire staff is friendly, patient, and very professional. With package volumes increasing year over year they are a staple in the neighborhood ensuring all of our packages get processed.
  • EW
    Erin Webster
    Nov 2, 2025
    5.0
    Just spent a few minutes returning a large amount of Amazon items and had the best, most professional experience. The gentleman running this busy location was super professional, knowledgeable and helpful. Customer after customer he helped everyone and answered tons of questions. The line moved quickly and he was the only one working the front desk. Great job. Thank you, Doug!!! Wow!
  • JD
    john D
    Oct 28, 2025
    5.0
    Got me in and out quick. Great customer service from Steven.
  • JG
    jamie gardner
    Oct 20, 2025
    5.0
    seriously, the best UPS store in the valley. The employees are really competent, really nice, and it’s close to my house so that’s all about us. Special thanks to Noelle for her beautiful smile and awesome attitude! This is the only location I go to.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1810 in Phoenix offer?

The UPS Store #1810 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.