The UPS Store

3.2
175 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2780 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1934 E Camelback Rd, Phoenix, AZ
85016, United States

Hours

Reviews

3.2
175 reviews
5 stars
90
4 stars
7
3 stars
0
2 stars
3
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about rude and unprofessional behavior from some employees.

Efficiency

Several reviews highlighted quick and efficient service, with many customers appreciating the prompt assistance they received.

Staffing Issues

There were multiple reports of understaffing and employees being unavailable during posted hours, leading to long wait times and frustration.

Mixed Experiences

Customers had varied experiences with services like printing and shipping, with some reporting excellent service while others faced issues with lost packages and poor handling.

Cleanliness and Environment

The store was generally noted to be clean and well-organized, contributing positively to the customer experience.
  • CW
    Charlotte Williams
    Nov 12, 2025
    1.0
    Horrible service. I went to the store to have a document scanned, and he scanned the whole document backwards. The manager apologize, but got an attitude when I told him I couldn’t send a document that way The African-American girl was sitting there laughing. Not too funny when you’re trying to send a document the professional way and it’s backwards. Very poor service.
  • DF
    Donna Funk
    Nov 11, 2025
    5.0
    They offer quick Service and are very pleasant.
  • AB
    Ada Awad (BaidA83)
    Nov 10, 2025
    5.0
    Couldn't be there in person to set up my mailbox. CJ did awesome, telling me exactly what I needed. Although he was super helpful, the store was very busy so I did have to hold for quite some time. But the employees there were helpful and kind on the phone and did what they could to help. Thank you!!!
  • PT
    P T
    Oct 27, 2025
    5.0
    My UPS store is the best. I’m always greeted with a smile and the team at store #2780, is always available to help me with my mailbox and any questions.
  • MG
    Monay Grimmett
    Oct 24, 2025
    5.0
    I just return some pillows to Amazon not knowing everything needed to fit the box well Fransico and CJ were a BIG HELP they made it work !! I appreciate you guys! Now that’s customer service !

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2780 in Phoenix offer?

The UPS Store #2780 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.