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The UPS Store #4120 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-17 & Carefree Highway.
Many customers praised the helpfulness and friendliness of staff members like Susie, Evalynn, and Daisy, highlighting their willingness to go above and beyond.
Wait Times
Several reviews mentioned long wait times, with some customers expressing frustration over delays in service and the need for better staffing.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude or unhelpful employees, leading to a divided perception of service quality.
Store Cleanliness
Customers appreciated the cleanliness of the store, which contributed to a positive shopping experience.
Service Efficiency
Some reviews indicated issues with service efficiency, particularly regarding shipping and notary services, with customers experiencing delays and miscommunication.
KW
Kenneth White
6 days ago
5.0
Quick and easy drop-offs. Nice staff. Location.
BB
Brandon Borzell
Nov 12, 2025
5.0
Fast and friendly service. Susie was awesome and informative!
DE
Danielle Ellis
Nov 6, 2025
5.0
Had some prints done. Kenzie was so friendly and polite. She helped me get the prints I needed.
DE
Danielle Ellis
Nov 6, 2025
5.0
Stopped in the other day to do a amazon return which I had never done. Susie was so helpful and friendly. Let me know exactly how it all worked. She was amazing.
JS
jennifer sierra
Oct 22, 2025
5.0
Susan was so incredibly helpful. She really made my day helping me with printing a document