The UPS Store

3.8
241 reviews
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Business Details

2303 N 44th St, Phoenix, AZ
85008, United States
(602) 840-3020
https://locations.theupsstore.com/az/phoenix/2303-n-44th-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0033 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Thomas Mall At North East Corner Of 44th And Oak.

Details

  • DeliveryNot available

Location

The UPS Store
2303 N 44th St, Phoenix, AZ
85008, United States

Hours

Reviews

3.8
241 reviews
5 stars
160
4 stars
5
3 stars
2
2 stars
4
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and poor service.

Efficiency

Many customers appreciate the quick service for drop-offs and shipping, but some report long wait times and inefficiencies due to understaffing.

Pricing Issues

Several reviews mention overcharging for services and supplies compared to other locations, leading to dissatisfaction.

Staffing Concerns

There are complaints about understaffing and the need for better training, as some employees appear overwhelmed or unhelpful.

Store Management

Mixed reviews on management; some customers note improvements under new management, while others express frustration with the lack of oversight.
  • RS
    Ross Seaton
    Nov 14, 2025
    1.0
    I haven’t had a single good experience at this location and will no longer come here. Every time the service has been slow, and the employees have been curt and unhelpful. One time I needed to print a label for a package, and they wanted to charge $7 to print it out. The most recent example, I had an Amazon drop off that they refused to take saying it needed to be boxed by the customer when I had repacked it in the same box that it was shipped in to me. Disappointing service and multiple poor experiences.
  • TW
    Tyler W
    Nov 12, 2025
    1.0
    Read first: Is not a corporate UPS. Charges extra for everything and will not honor ups things such as if you have a prepaid label- they charge you a fee to drop off with a prepaid label lol. Such a joke
  • KG
    Karen Gut
    Nov 6, 2025
    5.0
    Kim consistently provides exceptional service. She not only assists me with returns but also takes the extra step of writing item names next to the tracking numbers because she knows I have vision difficulties. Her care and attention to my needs are greatly appreciated.She is one of the reasons that i will continue my business here
  • BJ
    Bill Jacoby
    Oct 15, 2025
    5.0
    This has to be one of the best UPS stores! The employees are very helpful and very friendly. Well done.
  • CC
    chris chaney
    Sep 7, 2025
    5.0
    I have been shipping expensive guitars and amps here for a few years now. They have packed every piece with care. It’s arrived safely. They’re all friendly and the manager is on point. Thanks guys!
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the business hours of The UPS Store in Phoenix?

The UPS Store in Phoenix is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. Holiday hours vary.