The UPS Store

3.7
243 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0033 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Thomas Mall At North East Corner Of 44th And Oak.

Details

  • DeliveryNot available

Location

The UPS Store
2303 N 44th St, Phoenix, AZ
85008, United States

Hours

Reviews

3.7
243 reviews
5 stars
161
4 stars
5
3 stars
2
2 stars
4
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were described as rude and unhelpful.

Efficiency

Several customers noted slow service and long wait times, particularly during busy periods, suggesting understaffing issues.

Pricing Issues

Multiple reviews mentioned dissatisfaction with pricing, including unexpected charges for services like printing and packaging.

Management

There are mentions of inconsistent management quality, with some customers praising new management while others criticized the lack of oversight and poor employee behavior.

Service Availability

Customers expressed frustration over services that were advertised but not available, such as notary services and printing options.
  • AR
    Any Sugey Peña Rangel
    3 days ago
    1.0
    Terrible attention today I went to return 4 products and the person who attended me named Jaime was in a bad mood I threw the products and spoke to me in a derogatory way I asked him if something was wrong and the answer was worse ... do not visit this place
  • JC
    Jack & Joy Cooper
    Dec 29, 2025
    5.0
    2 ladies behind counter were quick & efficient, friendly & helpful!!
  • RS
    Ross Seaton
    Nov 14, 2025
    1.0
    I haven’t had a single good experience at this location and will no longer come here. Every time the service has been slow, and the employees have been curt and unhelpful. One time I needed to print a label for a package, and they wanted to charge $7 to print it out. The most recent example, I had an Amazon drop off that they refused to take saying it needed to be boxed by the customer when I had repacked it in the same box that it was shipped in to me. Disappointing service and multiple poor experiences.
  • TW
    Tyler W
    Nov 12, 2025
    1.0
    Read first: Is not a corporate UPS. Charges extra for everything and will not honor ups things such as if you have a prepaid label- they charge you a fee to drop off with a prepaid label lol. Such a joke
  • KG
    Karen Gut
    Nov 6, 2025
    5.0
    Kim consistently provides exceptional service. She not only assists me with returns but also takes the extra step of writing item names next to the tracking numbers because she knows I have vision difficulties. Her care and attention to my needs are greatly appreciated.She is one of the reasons that i will continue my business here

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the business hours of The UPS Store in Phoenix?

The UPS Store in Phoenix is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM. Holiday hours vary.