The UPS Store

4.7
245 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2770 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northeast Corner Of Tatum & Shea Behind Shell Superpumper Gas Station.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
10645 N Tatum Blvd, Phoenix, AZ
85028, United States

Hours

Reviews

4.7
245 reviews
5 stars
227
4 stars
1
3 stars
1
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Karin, Erobio, and Kevin for their exceptional service.

Service Issues

Several reviews highlighted significant issues with package handling and delivery, including lost items and poor communication regarding shipping delays.

Mixed Experiences

While many customers had positive experiences, some expressed frustration with specific incidents involving unprofessional behavior or lack of assistance.

Efficiency

Customers frequently noted the store's quick service and efficiency in handling shipping and printing tasks.

Store Management

Feedback on management was mixed, with some praising the manager's efficiency while others criticized their attitude and accountability.
  • LV
    luz Y velasco
    Nov 6, 2025
    5.0
    I can't say enough good things about karin and the team at this UPS store! I was having a really stressful time trying to track down a missing package, and karin went way above and beyond to help me. Hey didn't just check the tracking info- he actually took the time to call UPS corporate, investigate the situation, and keep me updated every step of the way. His professionalism, patience, and genuine care made such a difference. Every time I come here, the staff are super diligent, friendly, and always wiling to go the extra mile to make sure things get taken care of. It's rare to find customer service like this these days. Huge thanks to karin and the team- you've definitely earned a loyal customer!
  • LB
    Levi B
    Nov 5, 2025
    5.0
    Ashley was a great help! This is my go-to UPS—always reliable, courteous, and fast
  • MM
    Maya Mia
    Nov 3, 2025
    5.0
    They treat everyone like family and they customize everything to each individual. They know their customers by name. Efficient and kind.
  • MC
    Mark Cusick
    Nov 1, 2025
    1.0
    We shipped 4 boxes together. UPS immediately emailed us confirmation of receiving 3 boxes and delivered the 3. The fourth box disappeared. The UPS store refused to compensate us for the loss (or theft?)... for their failure to deliver our box to UPS. Told us to be happy with $100 from UPS itself. The employee told me he'd get in trouble with the "owner" if he acknowledged the loss. Never again. FedEx.
  • PH
    Pixie Healy
    Sep 17, 2025
    5.0
    The employees at this UPS Store are wonderful. They are so helpful and kind that I feel compelled to rate them on Google as five stars. The employees names are Karin and Erobio. I hope I have spelled their names properly. If not my apologies. I will continue to frequent your store because you're one of the best examples of courtesy and commitment. Thank you

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2770 in Phoenix offer?

The UPS Store #2770 provides packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.